I've given it 24 hours, I've rebooted the camera, I've removed it from my cloud account and added it on again, etc. etc. I don't know what else to do. Why aren't my recorded events actually playing for me?
Thanks in advance!
Cloud events showing black on PC, no video
Cloud events showing black on PC, no video
I have a Amcrest Pro HD 3MP Bullet Camera that has been installed correctly. I can view it from my PC or iPad live. The motion detector is working and emailing me a notification and a popup on my phone. I have created an account at amcrestcloud.com and have connected said camera. I can view it live through the cloud from any location and the motion detector events are listed there in the timeline. However, when I click on any of the motion detector events on either my iPad using the cloud app or online at amcrestcloud.com, there is no video. The online portal simply shows a black screen. The iPad app shows black and eventually displays a "Failed Cannot Connect" message.
I've given it 24 hours, I've rebooted the camera, I've removed it from my cloud account and added it on again, etc. etc. I don't know what else to do. Why aren't my recorded events actually playing for me?
Thanks in advance!
I've given it 24 hours, I've rebooted the camera, I've removed it from my cloud account and added it on again, etc. etc. I don't know what else to do. Why aren't my recorded events actually playing for me?
Thanks in advance!
Re: Cloud events showing black on PC, no video
Hello lee586,
It appeaars that the issue is some related to your cloud account and we need more information to diagnose the issue. Please call out support team if possible so that we can escalate the issue.
https://amcrest.com/contacts
It appeaars that the issue is some related to your cloud account and we need more information to diagnose the issue. Please call out support team if possible so that we can escalate the issue.
https://amcrest.com/contacts
