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Technical Support Inquiries

For questions regarding Amcrest IP Camera, DVR, or NVR technical support:
https://amcrest.com/amcrestsupport/
To request a DVR/NVR password reset:
https://amcrest.com/password/
For questions regarding Amcrest Cloud technical support:
https://amcrest.com/cloudsupport/
For questions regarding Amcrest Smart Home technical support:
https://amcrest.com/smarthomesupport/
For questions regarding Amcrest GPS Technical support
https://amcrest.com/gpssupport/
For questions regarding all other Amcrest products, excluding software:
https://amcrest.com/othersupport/

Shipping inquiries

For questions related to shipping shipping@amcrest.com
Or for tracking a package from Amcrest.com https://amcrest.com/trackshipping/

RMA inquiries

To request an RMA for a refund or a replacement under warranty, please fill out the form at https://amcrest.com/rma/

Marketing Inquiries

For questions regarding Amcrest Marketing marketing@amcrest.com

General Sales Inquiries

For questions related to making a purchase or customer support sales@amcrest.com

Billing Inquiries

For questions related to Billing support
https://amcrest.com/billing-support/

Authorized Dealer Sales Inquiries

For questions related to our Authorized Dealer Program and business related inquires
dealers@amcrest.com

Amazon UK Inquiries

If you purchased from Amazon UK, please contact us at business@amcrest.com

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Hours of Operation for Technical Support:

8 AM - 7:30 PM CST Monday - Friday

9 AM - 5.30 PM CST On Weekends

Hours of Operation for Shipping, RMA, and Sales:

9 AM - 5 PM CST Monday - Friday

Amcrest Phone Numbers

Toll Free : 888.212.7538
International : +1-713-893-8956
USA : 713-893-8956
Canada : +1-437-888-0177
UK : +44-203-769-2757
Spain | Espana : +34 (902) 042513

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For step-by-step video setup guides please check our our Youtube Channel

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05/07/25

Truong B.

05/05/25

Software blue iris

Good software

On Amcrest Blue Iris Professional Version 5 - Downloadable Version

Stefan N.

04/30/25

One of the best surveillance software

It's working flawlessly with my TP-Link C225. Best price on the internet.

Support Team

Hello Stefan,

Thank you for providing feedback. We are glad to hear that you are satisfied with your purchase.

Amcrest Support

Wayne D.

04/25/25

Great product 😃

Simple to setup. Great interface.

On Amcrest 4K 8CH AI NVR Supports up to 2x 8TB HDD Smart NVR NV4208E-EI

04/28/25

Hello Wayne,

We are glad to hear that you are satisfied with your experience. Thank you for providing feedback.

Amcrest Support

Scott P.

04/17/25

Amcrest DVR Purchase

Amcrest made my purchase easy. They answered all my questions, helped me find the correct item that I needed, explained everything. Lisa D. was excellent to deal with and gave me a great price. I will definitely be doing business with them in the future

On Amcrest 5-Megapixel UltraHD 8 Channel DVR Security Camera System Recorder, 5-Megapixel Security DVR for Analog Security Cameras, Remote Smartphone Access, HDD & Cameras NOT Included (AMDV5M8)

Michael O.

04/05/25

Fast delivery, easy install

Install was easy and use of software is intuitive. Installed code project AI and took some tweaking to get it to work but is working now. Quality of product is great . Recommend it for windows PC.

Hello Michael,

Thank you for the feedback! We appreciate your support

Thanks,
Amcrest Support

Steve C.

03/29/25

great security DVR

This is a replacement for an 16 channel Amcrest unit I bought 6 years ago and have maxed out. Very well made, easy to setup and configure. I have not added all the new cameras yet but am looking forward to the added capacity or 32 channels. New mobile app is also very nice.

On Amcrest 5-Megapixel UltraHD 32 Channel DVR Security Camera System Recorder, 5-Megapixel Security DVR for Analog Security Cameras, Remote Smartphone Access, HDD & Cameras NOT Included (AMDV5M32)

04/10/25

Hello Steve,

Thank you for the feedback. I am glad we were able to help resolve your issue

Thanks,
Amcrest Support

Benjamin H.

03/26/25

Excellent software and highly recommend.

Overall it was very simple to install and setup. I did purchase the Android App as well, which is a great compliment to the server software. For now I have it setup on an older desktop computer that is handling the processes very well, so I look forward to upgrading the system and making it even more responsive. Control is overall pretty easy once...Read More

you get familiar with the interface. Definitely worth exploring if you aren't sure you want to drop the coin on a dedicated DVR or don't want to lock yourself into a specific company's product. Read Less

04/01/25

Hello Benjamin,

We really appreciate your feedback. I am glad you are enjoying our products! We thank you for your continued support!

Thanks,
Amcrest Support

joseph s.

Great replacement for old, dead, camera. .

I bought this to replace a SriCam that had died. Price was right, delivery was fast, and setup was easy. The camera certainly has far superior light sensitivity. The ONVIF pan/tilt function is good - enough so that Home Assistant had no issue controlling it. I am satisfied with my new camera.

On Amcrest 2MP WiFi Security Camera Pan/Tilt White IP2M-841W-V3

Hello Joseph,

Thank you for the feedback. I am glad we were able to help resolve your issue.

Thanks,
Amcrest Support

Joshua K.

03/24/25

Nice unit.

Replaced an older unit. They make good hardware. Faster to use than the older one.

On Amcrest 4K 32CH AI NVR, Facial Recognition, Face Detection, No PoE Ports, Supports up to 16TB Hard Drive (HDD Not Included) NV5232-EI

03/25/25

Hello Joshua,

Thank you for the feedback. I am glad you are satisfied with the product!

Thanks,
Amcrest Support

Theo M.

03/23/25

Condiderably cheaper than buying direct

Condiderably cheaper than buying direct and delivery of license key was instant. Very happy!

Hello Theo,

Thank you for the feedback!

Thanks,
Amcrest Support

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