Amcrest Smart Home "Server" down?

[KarlHungus53]

Mine is still out as well. Using a Pixel 2, Android 10, Smarthome App Version 3.5, Firmware version 1.000.00AC004.0.R. Located in New Jersey. Been out since Friday. Doorbell is connected to my network and I can pull up the device information.

This is ridiculous that this has been out this long.

[srags]

I tried rebooting the AD110 remotely through a VPN connection with my router which was 100% successful and the AD110 reconnected to Wi-Fi as expected. I can see the video again through the IP Config Tool however when trying to add it back to the Amcrest Smart Home app on my mobile device it wants the hotspot enabled after entering the serial number. I have a second AD110 that I did not install yet which I can perform the same exact process but after re-adding it and entering the serial number it asks for the device password and shazam! it is back in the mobile application working as expected. I sure hope the back-end server fix will ultimately allow me to re-add the device back to my mobile application and all will be restored. If not, I will have a completely useless AD110 for the next 4 months before I can physically reset the device. Wow!

[duc916]

Finally got mine to connect. Had to do a hard reset. Make sure you get it enough time to fully complete. It was able to connect with no issues after that. I'm on Android and am still on firmware .200509. Good luck.

Thank you. I can confirm that this has worked for me also - my AD110 is now communicating with Amcrest Cloud again after a 5+ day downtime, sadly via a fix discovered and conveyed by other users rather than from Amcrest themselves. A hard reset is not ideal and requires reconfiguration of all settings, but at least it works.

It worked for me too. I deleted the device from my account on my iPhone 11, did the 10 second hard reset, repeated the setup and everything is working fine again.

Note: I don't know if WDR (wide dynamic range) was there before and I just hadn't noticed it, or if that was part of the last firmware update, but that made a world of difference with the ugly lighting of my front porch. It's actually a decent picture now.

[amcrest168]

so here's i got the doorbell to cooperate with the smart home app. there is no need to delete the doorbell from the smart home app. first, perform a hard reset. wait for the blue ring light to turn solid blue. open the smart home app. navigate on account > my devices > your doorbell > wifi settings > to the part where you turn the doorbell's hot spot. continue on with your setup until the doorbell is fully connected to your network. you will need to visit your configuration like time zone, dst, motion detection grid, etc. now if i can only get the doorbell to do human detection. oops that's for the next firmware update.

[skooby]

Hard reset worked for me too. As someone else said it's poor that the fix had to come from the community. The lack of support from amcrest has been highlighted thru this issue. Very poor

[pcabral]

When this issue initially occurred I had performed a hard factory reset and that did not work (performed this twice). I then performed another factory reset and changed the name to front-door and that seemed to have fixed it and everything was working smoothly. I then renamed the device back to doorbell and the app continued to work.

So while I don't know what caused the issue I do know resetting it and renaming the device solved my issues since the day the error was introduced.

[tgfarrell]

I suspect the resets did not really fix anything, rather they have been busy trying to get the server back into shape from a botched update on thursday. Hard reset is not an option I'm willing to do yet. I'll wait until they come back with some more answers. I think the upgraded app is also part of the puzzle too, but as someone said earlier this is all conjecture until Amcrest gets back to us. My doorbell works, my live view works and my motion detection records, I just can't see the videos stored on the SD card. I can live with that for awhile I guess.

[GaryOkie]

@srags Glad to hear the remote rebooting of your AD110 worked to reconnect to WiFi. I assume the http API reboot command I provided earlier was used to accomplish this?

[Revo2Maxx]

@GaryOkie you able to do a Log of what IP it is currently running on? I did a factory reset and the Doorbell is back up and running yet the First IP in your list the TCP ip is still showing offline or at least it isn't ping able? IS your Doorbell camera still saying it is using that IP or a new one? Sadly my Router while is setup to log with all log things set to log since the last FW of the Router no longer logs anything besides Internet Permissions lol

[hawkeye62]

I did a hard reset. The blue ring was blinking on and off. I enabled the hot spot. The blue ring was spinning. The list of near by networks included the AD110 as an open network. I used Smart Home to add a device. I scanned the QR code several times. Each time a message appeared, "Please check your network". What should I check? The network is working perfectly.

Regards, Jim