Solid Red light

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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coosanoble
Posts: 1
Joined: Sun Feb 21, 2016 5:23 pm

Solid Red light

Post by coosanoble »

My 1080p has a solid red light and won't connect. What can I do?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Solid Red light

Post by Melvin »

Hello,

Please try hard resetting the camera. You can do this by pressing the green light button on the back of the camera for 15 seconds. The green light will then turn red and the camera will start to pan and tilt after a couple of seconds. After reset you have to setup the camera right from the beginning. A hard reset should fix most of the issues.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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danielalpizar
Posts: 1
Joined: Sat Oct 08, 2016 9:13 pm

Re: Solid Red light

Post by danielalpizar »

Hello i had the same problem with solid red ligth and i did a hard reset, but still the same. I can't connect with a camera am trying wifi or ethernet and no connect. Can I upgrade the firmware through the sd card?. please i need help. I has been using the camera model: IP2M-841B for 3 months and no problems until now.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Solid Red light

Post by Melvin »

Hello danielalpizar ,

Unfortunately there is no option to update firmware through SD card. If you already tried hard resetting and dont get a green light even with the camera hard wired. I would suggest you try diff ethernet cable , diff port on the router etc. If nothing works you can replace the device under warranty.

https://amcrest.com/contacts
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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