So what am I missing here Re: Amcrest Support

[DaddyPhatSaks]

Emailed them this:

Using Surveillance Pro on my computer. When motion is detected on one camera, all channels record. After doing some research, I see that the cameras need to be on different channels correct? All mine are on channel 1. How do you create different channels? I see the channel settings under device config, but you cant change it. Where else do you have to go to set it up correctly?

I get this response:

Hello,

Thank you for choosing Amcrest Technologies. This is Carlos B with US Base Tech Support here in Houston, Texas Central. My hours are 9:00-6:00 Monday through Friday.
I was recently assigned this ticket and wanted to reach out and try to help.

I am very sorry that this reply is finding you so late. This ticket was just now assigned to me.

Questions:

1 - What camera or system do you have? (PLEASE INCLUDE THE MODEL NUMBER)

2 - Are you connecting this camera or system into a residential or commercial network?

3 - Is this network comprised of one router, multiple routers, access points and repeaters? Tell me a little about your network.

4 - What is your name.

** I have to know what system or cameras you have in order to go any further in helping you, sorry.**

Please keep me informed.

With Kind Regards,
Carlos Barletta Ext.9050
Monday - Friday 9:00 A.M. - 6:00 P.M.
Product Support Specialist

Replied with this:

1 - What camera or system do you have? (PLEASE INCLUDE THE MODEL NUMBER) 1 IP2m-841EB and 6 IP2m-844E’s

2 - Are you connecting this camera or system into a residential or commercial network? Residential

3 - Is this network comprised of one router, multiple routers, access points and repeaters? Tell me a little about your network. 1 Router (Dlink) and all cams are hooked to a Trendnet POE switch with solid copper cat 5e. No issues with network, everything is gigabit and runs flawlessly.

4 - What is your name. ***********

I have everything working but when 1 camera gets triggered to record, all cameras record at the same time. The research I have done points me here:

https://amcrest.com/forum/technical-dis ... t1849.html

Looks like I need to put them all on different channels but it wont allow me to change the channel. I don’t have a NVR, I am using a windows 10 computer with your pro software.

Got this reply:


Questions:

1 - Are you using our POE NVR?

2 - Are you using a POE Switch?

3 - Are you using a POE Router?


With Kind Regards,
Carlos Barletta Ext.9050
Monday - Friday 9:00 A.M. - 6:00 P.M.
Product Support Specialist

Replied with this:

I am not using your poe NVR, im using a window 10 computer with your software as I mentioned.

I am using a poe switch as i mentioned.

I am not using a poe router.

Then I got this:

Lee,

Log onto the camera an lower the volumes. Use the IP Address. (See Attached)

With Kind Regards,
Carlos Barletta Ext.9050
Monday - Friday 9:00 A.M. - 6:00 P.M.
Product Support Specialist

The attached pic was him showing me to lower the microphone volume. I mean am I just stupid? What in the world does lowering the mic volume on my one camera have anything to do with recording motion? I have come to realize that Amcrest is a joke of a company. What a waste of my time and money. Amateurs at best.

[DaddyPhatSaks]

He replied with this after I asked him what the mic volume has to do with recording video:

Lee,

I sent that to you by mistake. What camera or system do you have? I still do not have that information.

With Kind Regards,
Carlos Barletta Ext.9050
Monday - Friday 9:00 A.M. - 6:00 P.M.
Product Support Specialist

I replied with this:

If you would slow down and read the emails i send you, you would know all this information. Dont worry about it now, I give up. Im sending all this $700 worth of garbage back to amazon. You can close ticket.