Good morning,
First of all, I have been a big fan of Amcrest for quite some time and currently have over a dozen Amcrest cameras on my property.
I am experiencing frequent unacceptably slow camera response times and I have determined it is due to the slow response time of Amcrests hosting servers.
Whenever I view my Amcrest cameras on my wifi network, a connection must be made to servers under the control of Amcrest. By doing traceroute and hop pings, I can tell that more often than not the problem is slow response times of Amcrests servers or the servers are down.
I checked the DNS resolvers I use during these times and ruled them out as well.
My cameras are for security. Time is of the essence. If it takes me several minutes to connect to a cameras video stream it can be detrimental to my security. My network is not the problem. I have a top tier high speed local router and I have run speed tests on all my equipment and my Starlink internet account during these slow periods and found them not to be the issue.
What is Amcrest doing to improve this?
Otherwise I may have to resort to using an alternate external server host or static IP addresses locally.
Thank you.
Slow Camera Response Times Due To Amcrests Host Servers
Re: Slow Camera Response Times Due To Amcrests Host Servers
Hello,
Is there anyone who can help me here?
Is there anyone who can help me here?
Re: Slow Camera Response Times Due To Amcrests Host Servers
P2P cloud connect is actually too far away physically so that is why it has performance issues. If you have an advanced firewall in your gateway router you will find that the p2p cloud connect connects to a server in China.
So, when you use your app, it connects to China then the video is relayed back to the same internet connection. So you are experiencing the latency of the round trip.
That is why a lot of people use VPNs instead of these P2P. Granted it first started with security cam customers that don't have cloud services, but I see over the years people use VPNs and ditch their phone app completely and log into the NVR by VPN.
At first, I thought it was a great idea having phone apps with a media server bouncing the data, but over the years, I see the practicality of them is subjectable and currently don't endorse or support phone apps and the cameras and other security equipment that rely on them.
So, when you use your app, it connects to China then the video is relayed back to the same internet connection. So you are experiencing the latency of the round trip.
That is why a lot of people use VPNs instead of these P2P. Granted it first started with security cam customers that don't have cloud services, but I see over the years people use VPNs and ditch their phone app completely and log into the NVR by VPN.
At first, I thought it was a great idea having phone apps with a media server bouncing the data, but over the years, I see the practicality of them is subjectable and currently don't endorse or support phone apps and the cameras and other security equipment that rely on them.
Re: Slow Camera Response Times Due To Amcrests Host Servers
There’s a lot to consider when it comes to using Starlink with an IP camera system. While not all the info may be 100% accurate, based on my own experience with Starlink, it’s not a service I would choose for many of my security camera locations. I do have one property where Starlink could be useful, but after seeing the potential issues, I haven’t subscribed yet. This particular property is a remote 20-acre plot, far from any high-speed internet, and since I’m not there often, it doesn’t make sense for me to invest in Starlink right now.
I recently posted about this topic, and you can find more details here: https://www.revo2maxx.info/viewtopic.php?t=400.
Now, regarding camera systems and concerns about P2P (peer-to-peer) connections—these concerns don’t have much to do with Starlink itself, but rather the way some other systems are designed. P2P is a whole other issue, but it’s important to clarify that it’s unrelated to the specific challenges Starlink presents due to the nature of its service.
As for Amcrest improving its services: there’s no issue with Amcrest when using standard home-based high-speed internet. The question of fixing problems related to Starlink really isn’t something they should be expected to handle, as that’s a design flaw in the satellite service, not in Amcrest’s products. I don’t work for Amcrest, and this is just my opinion as a user, but it seems unfair to suggest they fix something outside their control when they already have enough to focus on with their own products.
I recently posted about this topic, and you can find more details here: https://www.revo2maxx.info/viewtopic.php?t=400.
Now, regarding camera systems and concerns about P2P (peer-to-peer) connections—these concerns don’t have much to do with Starlink itself, but rather the way some other systems are designed. P2P is a whole other issue, but it’s important to clarify that it’s unrelated to the specific challenges Starlink presents due to the nature of its service.
As for Amcrest improving its services: there’s no issue with Amcrest when using standard home-based high-speed internet. The question of fixing problems related to Starlink really isn’t something they should be expected to handle, as that’s a design flaw in the satellite service, not in Amcrest’s products. I don’t work for Amcrest, and this is just my opinion as a user, but it seems unfair to suggest they fix something outside their control when they already have enough to focus on with their own products.
Be Safe.
Re: Slow Camera Response Times Due To Amcrests Host Servers
Starlink is not the source of the latency issue. They have about a 30ms on the average round trip from a web hosting datacenter.
Its when the cell phone system starts to be involved it acquires about a two second delay. I found this out when someone hired me to look why there was latency with cell phones because they needed real time communications, and the cell phones could never provide real time communications.
But all phone apps have a two second delay that is unavoidable. Even cellphone to cell phone there is delay of over a second. Cell to voip is about 2.5 seconds.
But for security cameras, the OEMs should provide the hosting software and not try to host p2p connections from the other side of the planet. It's just not realistic and there will be a delay.
There are other companies that host their P2P in other countries, (like us.hikvision.com) but the phone app has the same 2 sec. delay, and they end the connection about 15 minutes after logging into the phone app.
Its when the cell phone system starts to be involved it acquires about a two second delay. I found this out when someone hired me to look why there was latency with cell phones because they needed real time communications, and the cell phones could never provide real time communications.
But all phone apps have a two second delay that is unavoidable. Even cellphone to cell phone there is delay of over a second. Cell to voip is about 2.5 seconds.
But for security cameras, the OEMs should provide the hosting software and not try to host p2p connections from the other side of the planet. It's just not realistic and there will be a delay.
There are other companies that host their P2P in other countries, (like us.hikvision.com) but the phone app has the same 2 sec. delay, and they end the connection about 15 minutes after logging into the phone app.
Re: Slow Camera Response Times Due To Amcrests Host Servers
I would go double check what CGNAT is and why the people that have DVR/NVR and IP cameras can and do have issues running Starlink. Don't know what a Static IP is from Starlink, but sounds like the only way that someone would be happy using a DVR/NVR and IP cameras with a Starlink system.. Here is an unlisted Video using my home network and Verizon wifi to connect to a DVR and one of my 8mp Ai cameras that are setup using P2P. The system runs just as fast in these modes as it does with the device being setup with local network IP, I mean sure over the Verizon wifi it was little slower then it was when i was connected to my home network. P2P in or out of network both are connecting though a tunnel, just cell wifi the hand off takes little longer. https://youtu.be/TX2JCWodLLk
Edit: Sorry I said Static IP above, I meant Public Ip. It has been a while since I looked over the info. Just looked it up again and Public Ip option might be same as Static just the wording they used is Public IP..
Edit: Sorry I said Static IP above, I meant Public Ip. It has been a while since I looked over the info. Just looked it up again and Public Ip option might be same as Static just the wording they used is Public IP..
Be Safe.
Re: Slow Camera Response Times Due To Amcrests Host Servers
The way Starlink would use CGNAT would most likely be assigning customers to an ipv6 address and sharing the same internet ipV4 address but routed across different outside ports. This is what some DSL ISPs do with CGNAT because they don't own enough ip addresses for its customers.
Re: Slow Camera Response Times Due To Amcrests Host Servers
I find it interesting I'm not having the same problems today as I did two days ago, but the video is delayed through the phone more connected by 4GLte than with wifi. But I do notice the Smart Home app doesn't work as well as the Amcrest View Pro but that might be because of my phone too.Revo2Maxx wrote: ↑Mon Oct 07, 2024 6:24 pm I would go double check what CGNAT is and why the people that have DVR/NVR and IP cameras can and do have issues running Starlink. Don't know what a Static IP is from Starlink, but sounds like the only way that someone would be happy using a DVR/NVR and IP cameras with a Starlink system.. Here is an unlisted Video using my home network and Verizon wifi to connect to a DVR and one of my 8mp Ai cameras that are setup using P2P. The system runs just as fast in these modes as it does with the device being setup with local network IP, I mean sure over the Verizon wifi it was little slower then it was when i was connected to my home network. P2P in or out of network both are connecting though a tunnel, just cell wifi the hand off takes little longer. https://youtu.be/TX2JCWodLLk
Edit: Sorry I said Static IP above, I meant Public Ip. It has been a while since I looked over the info. Just looked it up again and Public Ip option might be same as Static just the wording they used is Public IP..
Still not liking the Amcrest Doorbell and its video noise and dropped frames.
Re: Slow Camera Response Times Due To Amcrests Host Servers
I have an AD410 that I have connected using an Amcrest NVR and I have no Dropped frames and able to access the camera without issue. Now in my case because the way the house is built I do have it very close to one of my routers about 12feet. My ASH26 on the other hand is mounted about 50feet away from the router and have it connected to another NVR. Both the Ad410 and the ash26 *Outdoor floodlight* for those that don't know, They are both recording full time to the respective NVRs full time on the Sub Channel and looking at the history for both cameras neither of them have any drop outs or missing recordings.
Give you an idea about how my house is built, If I take an 841, 941 and the 1051 Amcrest camera and mount to the wall in my dining room that is about 14 feet from my router and try to run that camera on wifi the camera will fail to connect to wifi. This is even in the same direction that my ASH26 is mounted so I know it isn't an issue with the router. It is because the camera would be cut off from router seeing the inner walls are lined with Sheet Metal Lath and covered in plaster. Find it odd that the Wifi was able to make out to the ASH26 to be honest seeing it has to go through 3 walls and my guess is that it is making it through the window and doors that are in the path.
The 1051 sure I could mount on the wall leading into the kitchen but then I would need another 2 cameras to cover areas the camera covers in the current location. Plus better to have IP cameras connected to ethernet for security cameras seeing there are so many factors that can make wifi fail.
My Smart home video also unlisted. https://youtu.be/lV-T-zWQj4k
Give you an idea about how my house is built, If I take an 841, 941 and the 1051 Amcrest camera and mount to the wall in my dining room that is about 14 feet from my router and try to run that camera on wifi the camera will fail to connect to wifi. This is even in the same direction that my ASH26 is mounted so I know it isn't an issue with the router. It is because the camera would be cut off from router seeing the inner walls are lined with Sheet Metal Lath and covered in plaster. Find it odd that the Wifi was able to make out to the ASH26 to be honest seeing it has to go through 3 walls and my guess is that it is making it through the window and doors that are in the path.
The 1051 sure I could mount on the wall leading into the kitchen but then I would need another 2 cameras to cover areas the camera covers in the current location. Plus better to have IP cameras connected to ethernet for security cameras seeing there are so many factors that can make wifi fail.
My Smart home video also unlisted. https://youtu.be/lV-T-zWQj4k
Be Safe.