Is the two-way audio included in the video recordings (IP2M-863EW-AI-V3)?

[kenf]

There's no dropdown to change the Audio Input Type from LineIn to Mic ...

[Revo2Maxx]

Well that isn't good. I tried to see if I could send an API to the camera to change from Line in to Mic and the API that I have to the cameras with the option didn't work. So my guess with newer camera it wouldn't for you if the camera did have a Mic Input.. Sounds like Oops forgot the mic moment..

[kenf]

How do I get a "Support Confirmation Code" for the RMA form?

[Revo2Maxx]

My guess is that you will need to make a ticket. This is the page for the support info for the 863EW-AI-V3 at the top of that page click submit request.
https://support.amcrest.com/hc/en-us/ca ... 2249732365
Then can make ticket but if you scroll down is rma
https://amcrest.com/rma/

There are 2 link above one for the support info for that product and the second one following from that area to ask for RMA.. Might be required to make a ticket I don't know never returned a product before this way.

[kenf]

I called Support and got the confirmation code - RMA form has been successfully submitted.

[Revo2Maxx]

Very nice, sorry to hear there was an issue. Crazy that the box and site say built in Mic yet there was none. That is hard to mess up

[rollingstone]

kind of absurd that they advertise a built-in mic everywhere, and in the end, it’s missing...

[Revo2Maxx]

Anything could have happened. Maybe hardware issue or firmware glitch. Wish I could had my hands on one for better Idea what was going on. Maybe get lucky in April for my birthday lol.