It seems I have the same problem users have encountered since years...
I have created my account on Amcrestview.com, added my cam (device name, S/N, device username and password) which appears succesfully into the list view but by pressing the "eye" icon, I get the message "the account does not exist". Which account (I am logged in !) ??
Thank you in advance for your help !
"The account does not exist"
Re: "The account does not exist"
Hello zorbec ,
The error message "The account does not exist" means the username you have entered for the camera is wrong. This is the username of the camera not the account. The default username is admin and you can just leave it as admin.
The error message "The account does not exist" means the username you have entered for the camera is wrong. This is the username of the camera not the account. The default username is admin and you can just leave it as admin.
Re: "The account does not exist"
Thank you Melvin for your answer.
I first followed step by step the set up of the camera with my tablet, downloading the View Pro app, giving a name, entering the S/N and my Wifi password and changing the default password with another one. Then I could view my camera on my tablet.
I then installed IP Config on my PC, the IE-ActiveX and I could view the camera with the username "admin" and the chosen password.
Everything worked fine on my Wifi net.
But of course, the cam must be accessible from everywhere through Internet, not only at home, so I started a web access set up. I registered on Amcrestview.com for an account, installed the plugin for my browser (IE), logged in into my account and clicked "add device". I choose for device name "cam1", entered the S/N, gave as device username the same as the account username (which was perhaps wrong) ,gave as password the same as on my tablet.
The cam appears in the list with a good status (green) but if I press the "eye" icon, I get the message "The account doesn't exist". After that, I tried another device name (Mycam1) and another device username (cam1) but I still get the same message. If I try as device username "admin" as you suggested me, I get now the message "Invalid password" so it looks like the device username MUST be "admin" but I still cannot view the camera although I can display it simultaneously on my Wifi net with the local address http://192.168.1.xx/ and with the same username (admin) and password.
So now, I am out of solutions.
I first followed step by step the set up of the camera with my tablet, downloading the View Pro app, giving a name, entering the S/N and my Wifi password and changing the default password with another one. Then I could view my camera on my tablet.
I then installed IP Config on my PC, the IE-ActiveX and I could view the camera with the username "admin" and the chosen password.
Everything worked fine on my Wifi net.
But of course, the cam must be accessible from everywhere through Internet, not only at home, so I started a web access set up. I registered on Amcrestview.com for an account, installed the plugin for my browser (IE), logged in into my account and clicked "add device". I choose for device name "cam1", entered the S/N, gave as device username the same as the account username (which was perhaps wrong) ,gave as password the same as on my tablet.
The cam appears in the list with a good status (green) but if I press the "eye" icon, I get the message "The account doesn't exist". After that, I tried another device name (Mycam1) and another device username (cam1) but I still get the same message. If I try as device username "admin" as you suggested me, I get now the message "Invalid password" so it looks like the device username MUST be "admin" but I still cannot view the camera although I can display it simultaneously on my Wifi net with the local address http://192.168.1.xx/ and with the same username (admin) and password.
So now, I am out of solutions.
Re: "The account does not exist"
Hello zorbec,
You need to leave the username as admin and enter the same password that use when you login with local address http://192.168.1.xx/. This should work.
Please give us a call if you are still facing the issue.
https://amcrest.com/contacts
You need to leave the username as admin and enter the same password that use when you login with local address http://192.168.1.xx/. This should work.
Please give us a call if you are still facing the issue.
https://amcrest.com/contacts
Re: "The account does not exist"
Unfortunately it doesn't.
When I acces the camera with Wifi on the address http://192.168.1.xx (it works fine) and simultaneously through my account on AmcrestView.com, I get the message "Invalid password" and when I log out from the first and try to access the cam only on AmcrestView.com, I get the message "Current account locked".
Actually, the cam is only accessible locally and therefore I consider it as useless.
I spent hours to get it work and begin to consider sending it back.
When I acces the camera with Wifi on the address http://192.168.1.xx (it works fine) and simultaneously through my account on AmcrestView.com, I get the message "Invalid password" and when I log out from the first and try to access the cam only on AmcrestView.com, I get the message "Current account locked".
Actually, the cam is only accessible locally and therefore I consider it as useless.
I spent hours to get it work and begin to consider sending it back.
Re: "The account does not exist"
Hello Zorbec,
Please try power recycling the camera when you get the account locked message and try again. If you could call us we can set up port forwarding and you can access the cam remotely that way.
https://amcrest.com/contacts
Please try power recycling the camera when you get the account locked message and try again. If you could call us we can set up port forwarding and you can access the cam remotely that way.
https://amcrest.com/contacts
Re: "The account does not exist"
Hello Melvin,
After a few days of inactivity with the camera, I come back to you.
I tried to reset the cam and repeated the process, changing the password with another, more simple one (with no special characters). The cam is locally accessible (with ethernet cable and even on wifi, like before) but when I try to access it remotely, logging in on www.amcrestview.com, I do not get the message "invalid password" anymore, the connexion seems to be activated, a window is displayed but it remains unfortunately empty (black). I am a step further but not yet connected.
You propose me trying port forwarding. I read some tutorials about the set up and it seems to be pretty complicated, especially on the phone with my poor spoken english, so I fear it can be a solution for me...
So I hope you can help me with the basic web access like I try to do, otherwise I will be considering sending back the cam.
After a few days of inactivity with the camera, I come back to you.
I tried to reset the cam and repeated the process, changing the password with another, more simple one (with no special characters). The cam is locally accessible (with ethernet cable and even on wifi, like before) but when I try to access it remotely, logging in on www.amcrestview.com, I do not get the message "invalid password" anymore, the connexion seems to be activated, a window is displayed but it remains unfortunately empty (black). I am a step further but not yet connected.
You propose me trying port forwarding. I read some tutorials about the set up and it seems to be pretty complicated, especially on the phone with my poor spoken english, so I fear it can be a solution for me...
So I hope you can help me with the basic web access like I try to do, otherwise I will be considering sending back the cam.
Re: "The account does not exist"
No answer ...??
Re: "The account does not exist"
Hello zorbec,
Please give us a call and am sure our technicians can help you get this set up.
https://amcrest.com/contacts
Please give us a call and am sure our technicians can help you get this set up.
https://amcrest.com/contacts
Re: "The account does not exist"
Hello Melwin,
Finally I managed to make it work by chance ! Only by clicking this bloody acronym that nobody knows what it means: IPC, in the right upper corner....Unfortunately nowhere mentioned in the "Quick Start Guide", I googled and found out in the Amcrest Support Center (https://support.amcrest.com/hc/en-us/ar ... -IP2M-841-) that this field starts /stops streaming . But why on earth is it not by default "on" ??
So now it is ok, the camera is good, resolution and colors are good but the quick start guide needs really some upgrade...
Anyway thank you for your assistance !
Regards
zorbec
Finally I managed to make it work by chance ! Only by clicking this bloody acronym that nobody knows what it means: IPC, in the right upper corner....Unfortunately nowhere mentioned in the "Quick Start Guide", I googled and found out in the Amcrest Support Center (https://support.amcrest.com/hc/en-us/ar ... -IP2M-841-) that this field starts /stops streaming . But why on earth is it not by default "on" ??
So now it is ok, the camera is good, resolution and colors are good but the quick start guide needs really some upgrade...
Anyway thank you for your assistance !
Regards
zorbec