Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

All Beta tests that are current
Forum rules
Caution :!:
The Test Firmware listed below is only for the model(s) listed, using this firmware anywhere else will brick the device.
Test Firmware's have a Time Limit of eligibility and usability, once the Firmware is applied you have up to 6 Months to update to a Stable Firmware. Beta Firmware is NOT a stable release, we greatly appreciate help with the testing process. However, upgrading your device with beta testing firmware you will do so at Your Own Risk. If you run into any urgent issues and or having major issues, please send us an email https://amcrest.com/amcrestsupport
mromamcrest
Posts: 48
Joined: Mon Apr 22, 2019 9:55 am

Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby mromamcrest » Wed Jun 26, 2019 3:39 pm

Amcrest Users,

We welcome all our customers to our Firmware Beta testing. Below are details of how to participate, we will list any new features and known bugs with the new Test Firmware. Let us know your feedback and if you discover any new bugs!

Caution :!:
This Test Firmware is only for the models listed, using this firmware anywhere else will brick the device.
Test Firmware's have a Time Limit of eligibility and usability, once the Firmware is applied you have up to 6 Months to update to a Stable Firmware.


How to Update Firmware
For instructions on how to upgrade the firmware using Mac or PC, please see below links:
Article: https://support.amcrest.com/hc/en-us/ar ... e-Firmware
Video: https://www.youtube.com/watch?v=wGgSHLm ... u.be&t=185

Firmware changes


Gmail issue is fixed. Thank you for everyone who provided feedback to us about the issue.

Test Firmware
For Models IP8M-2493, IP8M-2496 and IP8M-T2499 ONLY
https://www.dropbox.com/s/kb1ryvo055pf47y/Amcrest_IPC-HX5X3X-Rhea_Eng_N_Stream3_AMCREST_V2.622.00AC000.0.T.190619.bin?dl=0

If you have any issues with the Test Firmware and or need to go back to a Stable Firmware, please use the below latest Stable Firmware

Stable Firmware
For Models IP8M-2493, IP8M-2496 and IP8M-T2499 ONLY
https://amcrest-firmwares.s3.amazonaws.com/Amcrest_IPC-HX5X3X-Rhea_Eng_N_Stream3_AMCREST_V2.460.AC01.0.R.20180625.bin



Please leave any feedback, suggestions, or bugs you run into on this forum post. With your help, we hope to be able to address all bugs faster and be able to release the Stable Firmware sooner.

Thank you,
James S.

JVRx77
Posts: 6
Joined: Fri May 03, 2019 12:43 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby JVRx77 » Thu Jun 27, 2019 7:59 am

Have upgraded 11 IP8M-2493E cameras to the beta firmware. One camera required a second attempt after failing & rebooting during the first attempt.

Had hoped that the java update to do away with browser plugins might have been included, but alas no. Can you give us an update on when that might be forthcoming?

TahirB
Posts: 13
Joined: Thu May 09, 2019 2:08 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby TahirB » Thu Jun 27, 2019 9:38 am

Hey JVRx77!

We are hard at work on the Java update for the 4k models, however, right now we are trying to urgently release the Gmail fix for all effected cameras first before continuing development resources on the Java update. We hope to have the test version of the Java update for 4k cameras in the coming weeks.

JVRx77
Posts: 6
Joined: Fri May 03, 2019 12:43 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby JVRx77 » Thu Jun 27, 2019 9:46 am

Thanks, I'll be watching for it.

mromamcrest
Posts: 48
Joined: Mon Apr 22, 2019 9:55 am

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby mromamcrest » Thu Jun 27, 2019 7:09 pm

we have a new version of Amcrest Surveillance Pro available for beta testing for anyone interested in experiencing and providing feedback on this new test software.

Please use the link below for more information:

https://amcrest.com/forum/viewtopic.php ... 109#p25109

JVRx77
Posts: 6
Joined: Fri May 03, 2019 12:43 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby JVRx77 » Sun Jun 30, 2019 8:55 am

Attempted upgrade of 12th IP8M-2493E to beta firmware, appeared to be going thru all the usual steps, but the unit is bricked after reboot. It is presently flooding the local network with TFTP Read Request. From: 192.168.1.251:4027, to: 192.168.254.254:69, protocol: UDP.

Have tried the reset button inside the cam with no effect.

Any suggestions?

mromamcrest
Posts: 48
Joined: Mon Apr 22, 2019 9:55 am

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby mromamcrest » Mon Jul 01, 2019 3:51 pm

JVRx77,


Please reach out to us at https://amcrest.com/amcrestsupport and we can further troubleshoot the issue. Up to this point, we have no issue with the firmware bricking the camera in anyway.

JVRx77
Posts: 6
Joined: Fri May 03, 2019 12:43 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby JVRx77 » Mon Jul 01, 2019 5:44 pm

Have requested a RMA, awaiting confirmation, then it'll be headed back so y'all can look at it.

mupimohan
Posts: 116
Joined: Thu Jan 24, 2019 6:52 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby mupimohan » Thu Jul 04, 2019 12:13 pm

I was not able to download the recorded clips from the SD card on 2496 model when using Internet Explorer. So I did the firmware upgrade. Now I dont get the list of files on the right side to select them to play back. If I press the button below (like the Back or File button in old version) the new version goes to the batch download. That button is not named. It is just a grayish bar with a bluish box in the middle. Also it looks like the 4K camera records dav files and not mp4 files.

I tried going back to the stable version. Then it says version is too low and did not revert to that stable version. Now I cant even go back to the old version. Without a way to play back the files or down load them like the 4MP camera, this 4K camera is useless for me.
Attachments
failed.jpg
failed.jpg (21.78 KiB) Viewed 932 times
Last edited by mupimohan on Fri Jul 05, 2019 8:05 pm, edited 3 times in total.

mupimohan
Posts: 116
Joined: Thu Jan 24, 2019 6:52 pm

Re: Beta Test Firmware (2499, 2496, 2493) PoE models only 06/21/2019

Postby mupimohan » Thu Jul 04, 2019 4:00 pm

Here are the images of the right side menu in the new and old versions. As you can see the File List option is not shown in the new version. There is a bluish button and if I click that button, it goes to batch download. I dont get the file list where I can double click a file to play back and also click the download arrow to download the file to my PC. Both the options are gone.
Attachments
New_Version.jpg
New_Version.jpg (26.45 KiB) Viewed 936 times
old_version.jpg
old_version.jpg (28.43 KiB) Viewed 936 times


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