AD110 - share between multiple family members

This Forum its to discuss the new Smart Home Devices.
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arvindram11
Posts: 12
Joined: Fri Jul 03, 2020 3:56 pm

AD110 - share between multiple family members

Post by arvindram11 »

I installed and connected the AD110 as our front doorbell and am able to access it from my smartphone. I wanted to install the app on my wife's iPhone and when it asked for login information, I used the same login that I registered the doorbell with. This worked, but it logged me out of my phone. When I logged back in there, it logged my wife out of her app. Trying to figure out how I could have multiple family members access the front door notifications, I came across this post : https://support.amcrest.com/hc/en-us/ar ... 0037459012

It says to add a registered email to the share device option - "enter a registered Amcrest Smart Home account email". But it doesn't say where this email should be registered. It looks like the page at support.amcrest.com has its own registration as well as the main amcrest.com has it's own and to boot this forum has its own registration. So confusing!

Where should the email be registered so that I can add my wife's email as a shared user? Anyone?
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amcrest168
Posts: 469
Joined: Mon Jun 12, 2017 1:02 pm

Re: AD110 - share between multiple family members

Post by amcrest168 »

hi @arvindram11, your wife needs to register for her own smart home account in order for the share device option to work. the share device option is between accounts and not between devices. registration is straight from the smart home app itself.
arvindram11
Posts: 12
Joined: Fri Jul 03, 2020 3:56 pm

Re: AD110 - share between multiple family members

Post by arvindram11 »

amcrest168 wrote: Fri Jul 17, 2020 3:07 pm hi @arvindram11, your wife needs to register for her own smart home account in order for the share device option to work. the share device option is between accounts and not between devices. registration is straight from the smart home app itself.
Thanks! I was able to call in yesterday and get that answered after multiple attempts to get it working on the 2 phones. The phone support person had me reinstall the apps on both phones and delete and re-add the device multiple times before telling me that the registration is from the app itself and not from your site. That was not clear at all even to the phone support person who had to put me on hold and find out from a supervisor or someone else.
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