Smart Client issue/NVR question

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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ddomin4360
Posts: 2
Joined: Sun Jan 24, 2016 12:54 pm

Smart Client issue/NVR question

Post by ddomin4360 »

Hello all,

I'm having issues with my smart client. I'm trying to playback something that happened this morning so I can download it, but playback doesn't work. I set the start time and date and press play and within 2 seconds it stops, no video shown.

Second question: Is there a way to download a recording off of the NVR? Hypothetically, if I needed the video for say court evidence (not applicable here) how would I access it in a transportable way to put on a usb or something?

Thanks!
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Smart Client issue/NVR question

Post by Melvin »

Hello,
Which NVR system are you using?
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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ddomin4360
Posts: 2
Joined: Sun Jan 24, 2016 12:54 pm

Re: Smart Client issue/NVR question

Post by ddomin4360 »

Totally forgot about this.

Its the 960H.

ALSO: Let me add that is it normal for the phone app to only work hour by hour? If I want to watch something that happened at 6:59AM I have to start at 6 and let it playback for 59 minutes before the moment in question. Is that normal?
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