Re my continuing quest with Amcrest Support to resolve recording storage issues. Latest is they suggest a hard reset. Here is my response to Support on that suggestion: "Hard reset would cause loss of all the setups I have made and would cause reconfiguration issues with my router, camera TCP/IP DHCP/Static settings, and PC-NVR; it is not worth the effort because based on my experience with Amcrest Support over the last year the process will likely not solve the problem and will just call me more recovery effort. I am going to try another manufacturer's camera and if it works correctly I will send the 6 Amcrest IP3M-943B back to Amazon who will refund my money and you can then deal with Amazon. Your Support Department has had me running in circles and doing lots of work with never any good results. There are inconsistencies and conflicting redundancies in several areas, particularly in storage of recorded video. Consider these inconsistencies:
1. In Amcrest Surveillance Pro app: Home Page/General/File. Record Path can be set here to an external hard drive attached to the client PC but no recording goes there because the settings seen in Amcrest IP Config app, seen in Setup/Camera/Video/Path have default settings (C:/users/James Butts/WebDownload/LiveRecord) that override the settings in Amcrest Surveillance Pro.
2. In Amcrest IP Config app, user can set a specific recording storage location using Setup/Camera/Video/Path . Using the Browse button, I can select and Save a recording destination of D://MotionDetected Videos; however, the next day the system has replaced that selection with the camera default settings of C:/users/User Name/WebDownload/LiveRecord.
3. In Amcrest IP Config app, settings seen in Setup/Storage/Destination include setup for SD Card, FTP ,and NAS. Amcrest documentation videos say only SD Card is supported. I have tried to setup FTP and NAS but neither works for me. The user manual is incomplete on this and many other topics. To try to use only a limited capacity SD Card for keeping recordings on a mid to long term basis is ridiculous; and how would I play back the SD Card? Would retrieving the SD card physically so I can insert it into my PC for playback not be very difficult if the outside camera is 40 feet off the ground?
4. In Amcrest Surveillance Pro app, using Home Page/Device Config/HDD, when opened the HDD screen has no functionality available, i.e., it allows you to setup absolutely nothing.
These inconsistencies are but one indication among many that Amcrest software is essentially junk. Your Support quality is inadequate."
Recored Video storae inconsistencies and problems
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jbutts21441
- Posts: 2
- Joined: Thu Jan 05, 2017 11:32 am
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jbutts21441
- Posts: 2
- Joined: Thu Jan 05, 2017 11:32 am
Re: Recored Video storae inconsistencies and problems
typos in topic. Should be "Recorded Video Storage inconsistencies and problems".
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scoutermac
- Posts: 24
- Joined: Thu Mar 01, 2018 9:18 am
Re: Recored Video storae inconsistencies and problems
I am curious to see what amcrest support has to say about this. Because I am having similar issues with my IP4M-1026W. I change settings in the camera and it reverts back to the default within a day. I have a 64GB microSD card installed in my camera. The camera keeps randomly power cycling. I found on a forum on here where some were saying you should format the microSD card from the cameras web interface, which I have done. Amcrest support then responded to this post saying it was something good to try. However, the issue still remains. Next I thought maybe it was a power issue with the plug so I purchased an APC unit and plugged the camera into the APC. So far no change. I am reading that many others are having this same issue.
It also randomly looses connectivity to the amcrest cloud, however the Amcrest View Pro app on my android phone works without any issues whether I'm on my home network or remote (verizon wireless). The only two responses I have received from Amcrest support at this point are that I need to reset the camera which does not help, or they tell me that I need to assign a static ip address to the camera, which makes no sence since my router is responsible for routing the traffic to the internal private ip address. I have since assigned a static ip address to the camera but it still intermittently stops recording to the amcrest cloud. The only thing that seems to resolve this is a power cycle.
I do like Amcrest products and I love the fact that you can essentially build your own system, however I am not sure how reliable the products are and support has been less than helpful. I provide all of the details via email and all they want is to have a phone call with me. Well my schedule does not allow me to have a phone call with amcrest support. Kind of hard to troubleshoot your camera when you are not at home.
It also randomly looses connectivity to the amcrest cloud, however the Amcrest View Pro app on my android phone works without any issues whether I'm on my home network or remote (verizon wireless). The only two responses I have received from Amcrest support at this point are that I need to reset the camera which does not help, or they tell me that I need to assign a static ip address to the camera, which makes no sence since my router is responsible for routing the traffic to the internal private ip address. I have since assigned a static ip address to the camera but it still intermittently stops recording to the amcrest cloud. The only thing that seems to resolve this is a power cycle.
I do like Amcrest products and I love the fact that you can essentially build your own system, however I am not sure how reliable the products are and support has been less than helpful. I provide all of the details via email and all they want is to have a phone call with me. Well my schedule does not allow me to have a phone call with amcrest support. Kind of hard to troubleshoot your camera when you are not at home.