ProHd & Google WiFi Mesh

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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amcrestbiell
Posts: 1
Joined: Wed Oct 18, 2017 7:00 am

ProHd & Google WiFi Mesh

Post by amcrestbiell »

Hi all,

I have the 1080P ProHd Wifi cam. My home WiFi is Google WiFi, which consists of 3 stations - one base and two bridges, which create a mesh network.

I can log into the cam from a computer using the IP config tool when I am home. I can also access the cam from my iphone using the Amcrest app. All works well. Where I am stuck is how to access the cam remotely from a PC. I recently switched from a regular router to this new Google WiFi - I WAS able to remotely access with the old router via UPnP. I am familiar with the settings and understand a fair amount when it comes to networking issues, but still can not figure out how to remotely access.

On my Google WiFi, I have set a static IP for the camera. The external port in my cam settings is 8080. I am attempting to login by going to http://static ip address of cam:8080/, but it will not work. I have not changed any of the ip settings on the cam, other than enabling UPnP. When I enabled it, all mapping succeeded.

Any guidance from here would be greatly appreciated. Thanks!
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: ProHd & Google WiFi Mesh

Post by Melvin »

Hello amcrestbiell ,

If the UPNP does not work, you need to set up port forwarding on the router and then use the public Ip address:httpport to access the camera remotely. Please note that the TCP port also must be forwarded. Try changing the http port from 8080 to some other 4 digit numbers as well. Please check the below tutorial as well.

Kindly give us a call on 1-888-212-7538 if you are still unable to figure this out

https://www.youtube.com/watch?v=qbXHQqGgZKs&t=31s
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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