amcrest168 wrote: ↑Fri Jun 12, 2020 11:21 am
it appears smart home serve is down again and it says my device is offline. it's really misleading because the doorbell is connected to my network and the nvr is recording fine. this is not good if the smart home server goes down a lot.
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I am having the same exact issue - think it started Thursday evening (EST).
Up until that point it had been working fine. The RTSP stream to our NVR still works - means power is fine - and the button still rings the doorbell.
The doorbell IS NOT even in the cloud - we use the SD card! I opened a ticket - they replied with a question late Friday afternoon - I sent back a screenshot - have not yet heard back.
Why does it require a server connection when the camera is not in the cloud??? This doesn't make any sense!!
Any other doorbell cameras that work offline??? From someone other than Amcrest.
I have this exact problem now, for the last day. What gives Amcrest? First there was a firmware problem this month, now the app services do t work. Not cool.
Nice device, but this isn't acceptable. Ticket has been filed, but no acknowledgement yet.
I've done a packet capture and can see the app service domain respond, tokens being generated and an aws ec2 host respond, but that's where it all stops. If this ever works again, I'll capture a complete registration/function control source to monitor for specific failures in the service chain.
Has anyone put any effort into reverse engineering to remove the cloud dependency?
mbster wrote: ↑Sun Apr 26, 2020 11:01 am
I have had my AD110 since December and it has worked well. The unit hasn't had to be reset and stayed connected to wifi like a champ. However, something very odd (to me at least) happened on this past Friday. For some reason, the ring light began to flash blue nonstop. I checked my phone app and it said the doorbell was not online/not connected to wifi. Fine, I first did a reset to connect to access point to check/reconnect to wifi. It worked, got it to see connected to wifi but then it flashes blue again. Checked the phone app, and again, it said not connected. I then tried to do a factory reset. Same thing as before, connected to access point, and it worked, says connected to internet (or whatever). However, the next step to add the unit to the Smart Home app failed. It could not be added at all. I've tried this whole process FIVE times and same issue. VERY ODDLY, I'm able to see the live video from the doorbell on my Amcrest NVR as well as on the (non-smart) Amcrest View Pro App. This tells me the doorbell IS connected to my home wifi but the problem is with the Amcrest Smart Home server/app? Any thoughts?
Most Legit Doorbell cameras are on a Cloud Based Server system... Same are this way because there are things going on behind the scenes that we are not allowed to know... I won't go into what that is...
Sadly while it is not in the Cloud your Smart home products are able to have access when (Server is up) while your away from home... This is by a P2P connection that is done behind the scenes for ease of use.. Sadly not very easy when the server goes down to have access outside without it...
However if you do have a Onvif Recorder either a DVR with IP ch or an NVR you can add your Doorbell to the Recorder and have access to the camera over the App for your Recorder away from home... Just keep in mind that any changes you want to make to the doorbell camera needs to be made using only the Smart home App.. Only use a Onvif recorder for storage and Viewing the doorbell camera...
Remove the Cloud Dependency? Yeah add it to a Recorder a NVR or DVR that will take away any loss you feel you have when the server is offline...
Again Don't think anyone is in office at Weekend so Tickets are just going to pile up and may only get a reply that the Server was down after the put it back up and say that everything should be going again...
If it isn't back up by Monday then I would make Tickets and calls to support...
Revo2Maxx, just because you have an opinion about Amcrest Home app does not mean everyone has to accept it. I tried to help Amcrest168 by telling him how some software works for me. He can decide what he wants to do. I can decide what I want to do.
BTW, using Amcrest Home ASH21 camera on Smart Home app works for me right now, and worked yesterday. Amcrest Smart Home server is not down except maybe for AD110.
Thanks.. Yeah interesting but now I know why it was not working on the App.. I just took it was caused by the server being down but I had it connected to the App on Wire but have it connected on my DVR over wifi and I never moved it to the app on wifi.. I just setup the Wifi to the app now and yes it is working... Again Thanks..
Opinion is just that however as I have said i talked with my Contact with Amcrest that is in Support staff and they talked with the R&D team and was told that it will not return as a function within the App.. That it was never meant to be a feature and the release with the Function was not meant to be apart of the released app..
Sadly as well as my Contact might be with Support I have left word that the Smart Home Server for AD110 was offline however not sure he will get it until he returns monday seeing he has the weekend off now that things have returned to somewhat normal back at Amcrest...
It is strange to be honest that it works in the app.. I even added the doorbell to one of the 4 windows in with the Ash21 and still no Doorbell says offline lol... So yeah not happy there..
About me talking about adding the ash or doorbell into another app I am not saying to not use whatever someone wants to use to be able to view any device they own... I will not Promote nor endorse the use of 3rd party products to view any camera they want to keep secure... There is another place that would now hold a password to the product.. I already don't like Cloud and or amcrestview dot com because of this even though they are part of Amcrest there was already an issue once before and after reading this I removed all my products besides the Doorbell and ASh21 form any cloud based system however they have different passwords then any I use for my other cameras so if one was to Hack and get that password it don't matter what they see from them 2 devices..
Not getting remotely notified when the doorbell button is pushed isn't something an NVR is going to solve.
I don't feel loss, it's disappointment that either their shitty back end isn't sufficiently robust to stand up, their change management sucks or they got hacked. If this is a problem because they don't have clock coverage for their service delivery and you can't buy better service from them, I guess you either accept this crap or use something else.
Revo2Maxx wrote: ↑Sat Jun 13, 2020 12:49 pm
Remove the Cloud Dependency? Yeah add it to a Recorder a NVR or DVR that will take away any loss you feel you have when the server is offline...
Again Don't think anyone is in office at Weekend so Tickets are just going to pile up and may only get a reply that the Server was down after the put it back up and say that everything should be going again...
If it isn't back up by Monday then I would make Tickets and calls to support...
Well I understand what your saying about Remote Notified and agree with you.. Sadly mine hasn't worked right for one or two month now anyway.. Only way to get a call on mine is 2 presses of the button one only gets me a notice there was motion. I even Reset the thing. Thought Update might fix it but still same result even after another Hard reset after FW update so now it is just another Camera in my list of cameras..
Yeah, OP here. I'm definitely pretty disappointed in the AD110. Have over $1000+ in Amcrest devices and this one is a dud. Mine is out of commission (wifi/server issue) again like everyone here.
