Amcrest Forum

I already have an Amcrest camera working normally and just purchased another one. Both cameras are listed in the IP config page with different IP addresses obviously. When I click on the new camera it is still asking me to download the plugin for the new IP address which then fails to install with error as follows : Can't write C:\\Program files\webrec\Torch\3.0.0.3\VideoWindow.dll . I am using IE as a browser
Thanks
Dave

Just a quick update. I can operate the camera through the AmcrestView.com portal and interestingly the plugin for that seems to work fine.

Ok I’ve been able to resolve three major issues within the last 12 hrs so let’s start with your problem.

The plugin still works if you use ie 11 browser which is available in windows 10. (Don’t use Microsoft edge) IE 11 is actually available if your search for it in your programs directory.

You should also turnoff the Microsoft firewall.

IE works the best with the camera plugins.
Also you need to adjust Windows Firewall to let the camera program get though. Not a good idea to turn off Firewall completely. It takes awhile to get everything setup correctly. Keep working and you will get it.

I have multiple cameras and view multiple ways. It took awhile to get things working well.

Download SeaMonkey browser.. it works perfectly and no plugin required.

The Google Chrome Amcrest Web View app works in Win7, Win10.
I was also able to get it working in Linux Mint 18.3.