"No Recording" Error Message
Posted: Wed Mar 21, 2018 7:23 pm
Hello,
A few weeks ago I installed two wireless PTZ IP cameras (IP2M-841) with 64gb SD cards, formatted online. Using the Amcrest View Pro App, I was able to get motion triggers and view clips of the recordings. I had updated to the latest firmware on both cameras and made various changes using the online interface.
Excited that the cameras worked so well and were easy to install, I then decided to get a third wireless camera (IPM-HX1), this one a simple one that doesn't have PTZ. It was just as easy to setup and I thought everything was fine, but I can no longer view recordings on any of my cameras. I still get motion notifications for all my cameras, but when I try to view the video, it says "no recording". This happens when I change it to photos as well, "no recording".
I tried changing my wireless network back to broadcasting (instead of hidden). I tried rebooting the cameras. I tried restoring one camera back to factory default settings. I tried removing and replacing the SD card. I downloaded and installed the latest firmware (again). I tried uninstalling the app and adding all the cameras again. I installed the app on a different hardware. No luck.
All cameras detect motion perfectly, but nothing is recorded for each event. I'm stumped. I tried contacting Amcrest support directly, but they directed me to call their phone support, but they're closed by the time I'm home from work.
Please help, thank you!
Lindsay
A few weeks ago I installed two wireless PTZ IP cameras (IP2M-841) with 64gb SD cards, formatted online. Using the Amcrest View Pro App, I was able to get motion triggers and view clips of the recordings. I had updated to the latest firmware on both cameras and made various changes using the online interface.
Excited that the cameras worked so well and were easy to install, I then decided to get a third wireless camera (IPM-HX1), this one a simple one that doesn't have PTZ. It was just as easy to setup and I thought everything was fine, but I can no longer view recordings on any of my cameras. I still get motion notifications for all my cameras, but when I try to view the video, it says "no recording". This happens when I change it to photos as well, "no recording".
I tried changing my wireless network back to broadcasting (instead of hidden). I tried rebooting the cameras. I tried restoring one camera back to factory default settings. I tried removing and replacing the SD card. I downloaded and installed the latest firmware (again). I tried uninstalling the app and adding all the cameras again. I installed the app on a different hardware. No luck.
All cameras detect motion perfectly, but nothing is recorded for each event. I'm stumped. I tried contacting Amcrest support directly, but they directed me to call their phone support, but they're closed by the time I'm home from work.
Please help, thank you!
Lindsay