NVR NV4108 Interference from other REMOTES
Posted: Fri May 19, 2017 5:23 am
I'm am in the process of moving my camera over to an NV4108. Everything is going well accept for the fact that my new NV4108 is spuriously (right word?) accepting INPUT from my other remotes.
I have my NV4108 hooked via HDMI to a Vizio TV and in the same room as my entertainment system which also includes an Onkyo receivers. Whenever I turn the volume up or down on my Onkyo receivers, it changes my screen (seemingly at random) on my NV4108. Sometimes it changes from one view to another. Sometimes it changes to the playback screen but it ALWAYS changes.
I've done some experimenting and found the Vizio remote also affects the NVR screen.
I contacted Amcrest support, explained the situation and received the following reply:
"Thank you for contacting Amcrest Support, my name is Mellisa and I'm the Product Support Specialist here and I will do my best to assist you with any questions or issues you may be having.
It seems to be your Onkyo remote is similar to the our old NVR remote controller. Now we are not providing remote with newer version of system.
So the functions may interfere with the Amcrest NVR.
Can you please place the remote or the DVR in a different place without they interfering each other?"
Short answer to that reply is, NO, I can not move it to a "different place" and even if I COULD, it's would still be connected to the Vizio TV whose remote is also causing an issue.
This was the further reply from them (and the last I have heard):
"I am not pretty sure whether there is any other way to resist the IR rays from the remote from the NVR.
Thank you & have a great day
Kind Regards,
Mellisa Jones
Help Desk Specialist"
Now, I'm pretty sure I'm not the only person in the entire world having this issue. I've upgraded to the latest firmware and nothing has changed.
Is anybody else having this problem and if so, have you found a solution OTHER that putting the NVR in a Faraday cage so it isn't being interfered with?
You would think (and I suggested this) a firmware patch could disable the receiver on the NVR ESPECIALLY since they aren't using it any more.
If this is the sort of "customer service" I can expect from Amcrest, maybe it's better I just return the thing and try another NVR but I'm far enough along in my installation, I'd rather NOT start over again...
I have my NV4108 hooked via HDMI to a Vizio TV and in the same room as my entertainment system which also includes an Onkyo receivers. Whenever I turn the volume up or down on my Onkyo receivers, it changes my screen (seemingly at random) on my NV4108. Sometimes it changes from one view to another. Sometimes it changes to the playback screen but it ALWAYS changes.
I've done some experimenting and found the Vizio remote also affects the NVR screen.
I contacted Amcrest support, explained the situation and received the following reply:
"Thank you for contacting Amcrest Support, my name is Mellisa and I'm the Product Support Specialist here and I will do my best to assist you with any questions or issues you may be having.
It seems to be your Onkyo remote is similar to the our old NVR remote controller. Now we are not providing remote with newer version of system.
So the functions may interfere with the Amcrest NVR.
Can you please place the remote or the DVR in a different place without they interfering each other?"
Short answer to that reply is, NO, I can not move it to a "different place" and even if I COULD, it's would still be connected to the Vizio TV whose remote is also causing an issue.
This was the further reply from them (and the last I have heard):
"I am not pretty sure whether there is any other way to resist the IR rays from the remote from the NVR.
Thank you & have a great day
Kind Regards,
Mellisa Jones
Help Desk Specialist"
Now, I'm pretty sure I'm not the only person in the entire world having this issue. I've upgraded to the latest firmware and nothing has changed.
Is anybody else having this problem and if so, have you found a solution OTHER that putting the NVR in a Faraday cage so it isn't being interfered with?
You would think (and I suggested this) a firmware patch could disable the receiver on the NVR ESPECIALLY since they aren't using it any more.
If this is the sort of "customer service" I can expect from Amcrest, maybe it's better I just return the thing and try another NVR but I'm far enough along in my installation, I'd rather NOT start over again...