IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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Re: IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Postby [email protected] » Thu Aug 15, 2019 10:29 pm

any tips on what you did to add the old f/w w/out bricking?

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Re: IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Postby slaghead » Fri Aug 16, 2019 12:20 pm

Is there going g to be an updated firmware release anytime soon? I'm experiencing some of the same issues expressed here with my 941. Slow/nonexistant connection, erratic ptz issues, no playback, preset locations not persisting, random restarts. This has been a real disappointment from an otherwise good product.

This firmware renders this camera useless. At this point I'm better off leaving work, driving 20mins back home to see what's going on around the house.

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Re: IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Postby Dandelena » Sun Aug 18, 2019 2:10 pm

Hey Amcrest support…..I have a IP3M-956 which needs the update to the FM that fixes the Gmail send issue, what is the timeline for this to get released ???

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Re: IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Postby CodingSquirrel » Mon Aug 19, 2019 7:04 pm

I've also been noticing that files have been disappearing from my NAS. Yesterday I noticed that there were only 3.5 days worth of video/pictures in my directory, when there should be about 9. Today I looked and everything prior to 3am today was gone. My other camera, the IP2M-841, is also using its latest firmware and is not experiencing this issue despite being configured the same. They are both configured to save over FTP to a local server.

(REMOVED BY ADMIN: Previous firmware downgrading has been known to cause issues and is the reason we are removing it.)

Thank you so much for the link. Today while going through the settings trying to troubleshoot the above, just looking through the settings not even changing anything, it became completely unresponsive through both the app and the web interface. New videos stopped saving as well. This persisted over a few hard reboots (yanking the power). After force resetting the camera I gave up and decided to come here where I found your post. Downgrade worked perfectly.
any tips on what you did to add the old f/w w/out bricking?
Not sure if this is helpful at all, as maybe I just got lucky, but all I had to do was extract the .bin file from the zip and use the upgrade dialog in the web interface. Worked for me no problem, and was even able to import my old settings from before the upgrade to get up and running super quick.

Given the lack of response to this thread, risking bricking my camera was worth the chance of having a working camera than having to deal with the completely unstable and buggy update.

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Re: IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Postby James.S » Tue Aug 20, 2019 10:05 am

I want to thank you all for the information and feedback, I want to remind you that we have had issues with customers reverting to the previous firmware. This is why we have removed previous FW download Links. Any posts containing a link to this will be removed. I understand some customers have no issues but I would like to remove the possibility for others having this issue as well.
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

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Re: IP3M-941/IP2M-841E/IP3M-HX2 Firmware Release

Postby [email protected] » Sat Aug 24, 2019 9:18 am

Thanks James @ Amcrest. Are your engineers looking at the issues mentioned above and are there any ETC? Would be great to have some communication

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