Amcrest view pro IOS issues

Have some questions or having issues with Amcrest View Pro, Post them here for the mods and other users to assist you.
Haggy38
Posts: 2
Joined: Fri Jun 28, 2019 9:33 am

Amcrest view pro IOS issues

Postby Haggy38 » Fri Jun 28, 2019 9:44 am

Hi guys,

I recently bought new amcrest camera, it's working perfectly on my wife's Android phone and windows laptop, I can't connect to my iPhone or any iPad, I just call today and they accept is a know ISO issue, when is going to take they upgrade de app??

Gustavo

TahirB
Posts: 8
Joined: Thu May 09, 2019 2:08 pm

Re: Amcrest view pro IOS issues

Postby TahirB » Fri Jun 28, 2019 10:50 am

Hey Gustavo,

What is the nature of the iOS issue that it wont let you connect?

The Android app updated a few days ago with some major changes, and our iOS app is submitted and going through approval process with Apple, we hope to have the update out by next week at the latest.

As far as iPad support the iPad app has not been updated for some time, if you can use the iOS app on iPad that would be the most up to date app to use.

Haggy38
Posts: 2
Joined: Fri Jun 28, 2019 9:33 am

Re: Amcrest view pro IOS issues

Postby Haggy38 » Fri Jun 28, 2019 11:45 am

Thanks, still not working on my iPads or iPhones.

Gustavo

IMG_0514.PNG
IMG_0514.PNG (99.49 KiB) Viewed 70 times

IMG_0515.PNG
IMG_0515.PNG (106.51 KiB) Viewed 70 times

larrykurt
Posts: 2
Joined: Tue Jul 02, 2019 4:06 am

Re: Amcrest view pro IOS issues

Postby larrykurt » Tue Jul 02, 2019 4:09 am

The app on iOS has a lot of problems and errors, sometimes it will connect other times it will not. Things are more seamless on android

User avatar
James.S
Site Admin
Posts: 134
Joined: Thu May 28, 2015 3:40 pm

Re: Amcrest view pro IOS issues

Postby James.S » Tue Jul 02, 2019 12:56 pm

We have recently been having issues with our P2P access methods, This should be resolved at this time. please check again and see if the issue is still persisting, IF it is I would highly suggest reach out to our support team so we can assist you.

email ([email protected]) or phone (888-212-7538)
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

graves14
Posts: 10
Joined: Thu Jan 11, 2018 8:37 am

Re: Amcrest view pro IOS issues

Postby graves14 » Sun Jul 07, 2019 6:44 pm

Hey James.S can you check out the IP camera's board for another IOS issue topic we started? This one is related to the new version as well. The resolution on the live view defaults to some horrible resolution. There doesn't appear to be a workaround.

Please let us know if there's a fix on the way. I use this app several times a day!

Thanks!


Return to “Amcrest View Pro”

Who is online

Users browsing this forum: No registered users and 0 guests