Beta Test Firmware (941 and HX2) 05/09/2019

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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James.s
Posts: 99
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
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Beta Test Firmware (941 and HX2) 05/09/2019

Postby James.s » Thu May 09, 2019 4:44 pm

Amcrest Users,

We welcome all our customers to our Firmware Beta testing. Below are details of how to participate, we will list any new features and known bugs with the new Test Firmware. Let us know your feedback and if you discover any new bugs!

Caution :!:
This Test Firmware is only for the models listed, using this firmware anywhere else will brick the device.
Test Firmware's have a Time Limit of eligibility and usability, once the Firmware is applied you have up to 6 Months to update to a Stable Firmware.


How to Update Firmware
For instructions on how to upgrade the firmware using Mac or PC, please see below links:
Article: https://support.amcrest.com/hc/en-us/ar ... e-Firmware
Video: https://www.youtube.com/watch?v=wGgSHLm ... u.be&t=185

Firmware Features
Javascript Update
With the new Javascript (JS) update, users will no longer have to use Plugins in order to access the Web User Interface. This will drastically increase the number of supported browsers.

FTP is fixed, users who had issues with FTP not working at all or having their files deleting themselves after a device reset, this should now be resolved.

Test Firmware
For Models IP3M-941 and IP3M-HX2 ONLY
https://www.sendspace.com/file/9yhac1

If you have any issues with the Test Firmware and or need to go back to a Stable Firmware, please use the below latest Stable Firmware

Stable Firmware
For Models IP3M-941 and IP3M-HX2 ONLY
https://s3.amazonaws.com/amcrest-files/Firmware/IP3M-941_V2.520.AC00.18.R.20170629.zip

Known Issues
  1. Microphone Button doesn't work
  2. Multi-Snapshot doesn't work
  3. Internet Explorer may erroneously ask for the plugin
  4. Firefox and Edge Browsers not supporting Audio
  5. Chrome and Safari browsers sometimes have 'infinite loading' bug on the camera feed
Please leave any feedback, suggestions, or bugs you run into on this forum post. With your help, we hope to be able to address all bugs faster and be able to release the Stable Firmware sooner.

Thank you,
James S.
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

WilliamA
Posts: 33
Joined: Sun May 01, 2016 1:32 pm

Re: Beta Test Firmware (941 and HX2) 05/09/2019

Postby WilliamA » Wed May 15, 2019 8:10 pm

Below are my initial findings after installing the test firmware on a 941 camera:

Using Safari 12.1 on a Mac:
- Amcrest logo on main login page is not properly centered. It's a little to the right
- After installation, encountered the infinite loading bug - closing a reopening the browser fixed it
- After logging in, when clicking on Playback (or Setup) and back to Live View, the icons below the main video disappear
- Digital Zoom button does not work
- Record button does not work
- Speaker button does not work
- Microphone button does not work
- Playback - Unable to watch recordings. Timeline is not displayed
- Settings -> Camera -> Video -> Path — Paths cannot be set or displayed
- Settings -> Camera -> Video -> Overlay — The Privacy masking cannot be inserted in the video
- Settings -> Camera -> Configuration — The small video window cannot be set to full screen with the full screen button
- Settings -> System -> Import/Export — Export button does not work
- Refresh button - Successful refresh displays “Operate Succeeded” instead of “Operation succeeded” or “Operation was successful”

Firefox 66.0.5 on a Mac:
- Amcrest Logo on main logon page - alignment issue - a little to the right
- After logging in, when clicking on Playback (or Setup) and back to Live View, the icons below the main video disappear
- Digital Zoom button does not work
- Record button does not work
- Microphone button does not work
- Playback - Unable to watch recordings. Timeline is not displayed
- Settings -> Camera -> Video -> Path — Paths cannot be set or displayed
- Settings -> Camera -> Video -> Overlay — The Privacy masking cannot be inserted in the video
- Settings -> Camera -> Configuration — The small video window cannot be set to full screen with the full screen button
- Settings -> System -> Import/Export — Export button does not work
- Successful refresh displays “Operate Succeeded” instead of “Operation succeeded” or “Operation was successful”

User avatar
James.s
Posts: 99
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
Contact:

Re: Beta Test Firmware (941 and HX2) 05/09/2019

Postby James.s » Thu May 16, 2019 8:36 am

WilliamA wrote:Below are my initial findings after installing the test firmware on a 941 camera:

Using Safari 12.1 on a Mac:
- Amcrest logo on main login page is not properly centered. It's a little to the right
- After installation, encountered the infinite loading bug - closing a reopening the browser fixed it
- After logging in, when clicking on Playback (or Setup) and back to Live View, the icons below the main video disappear
- Digital Zoom button does not work
- Record button does not work
- Speaker button does not work
- Microphone button does not work
- Playback - Unable to watch recordings. Timeline is not displayed
- Settings -> Camera -> Video -> Path — Paths cannot be set or displayed
- Settings -> Camera -> Video -> Overlay — The Privacy masking cannot be inserted in the video
- Settings -> Camera -> Configuration — The small video window cannot be set to full screen with the full screen button
- Settings -> System -> Import/Export — Export button does not work
- Refresh button - Successful refresh displays “Operate Succeeded” instead of “Operation succeeded” or “Operation was successful”

Firefox 66.0.5 on a Mac:
- Amcrest Logo on main logon page - alignment issue - a little to the right
- After logging in, when clicking on Playback (or Setup) and back to Live View, the icons below the main video disappear
- Digital Zoom button does not work
- Record button does not work
- Microphone button does not work
- Playback - Unable to watch recordings. Timeline is not displayed
- Settings -> Camera -> Video -> Path — Paths cannot be set or displayed
- Settings -> Camera -> Video -> Overlay — The Privacy masking cannot be inserted in the video
- Settings -> Camera -> Configuration — The small video window cannot be set to full screen with the full screen button
- Settings -> System -> Import/Export — Export button does not work
- Successful refresh displays “Operate Succeeded” instead of “Operation succeeded” or “Operation was successful”


Thank you very much for your awesome information i will push this immediately to our R&D team.
if you find more issues or bugs feel free to continue to post it here.
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

WilliamA
Posts: 33
Joined: Sun May 01, 2016 1:32 pm

Re: Beta Test Firmware (941 and HX2) 05/09/2019

Postby WilliamA » Thu May 16, 2019 3:45 pm

A few more issues:

Safari on a Mac:
- The new method takes longer to load pages and display the video compared to the plug-in version
- Occasionally encountered the video infinite loading bug on settings preview windows
- Sometimes, after a reboot, the last camera position was not remembered
- Liveview - Triple snapshot button does not work

User avatar
James.s
Posts: 99
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
Contact:

Re: Beta Test Firmware (941 and HX2) 05/09/2019

Postby James.s » Fri May 17, 2019 9:10 am

WilliamA wrote:A few more issues:

Safari on a Mac:
- The new method takes longer to load pages and display the video compared to the plug-in version
- Occasionally encountered the video infinite loading bug on settings preview windows
- Sometimes, after a reboot, the last camera position was not remembered
- Liveview - Triple snapshot button does not work



Once again thank you! information sent off to the R&D and Engineering teams.
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S


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