Email alerts no longer sending

Any major updates coming, Upcoming Software, General Security advice for others and topics alike Post them here so other users can chat with you.
Brien
Posts: 40
Joined: Tue Aug 25, 2015 2:39 pm

Re: Email alerts no longer sending

Postby Brien » Tue May 07, 2019 3:54 pm

Thank you for posting that. Mine stopped sending emails over the weekend too.

I changed the port to 587 and Encrypt type to TLS.

I'll know tonight for sure if that worked. But the test email said normal as opposed to fail before.

Torriers
Posts: 1
Joined: Tue May 07, 2019 8:42 pm

Re: Email alerts no longer sending

Postby Torriers » Thu May 09, 2019 7:02 pm

Thank you so much for the help. I was stressing out because I thought something was wrong on my end, but you guys helped me fix it.

bandass
Posts: 8
Joined: Fri May 03, 2019 6:47 pm

Re: Email alerts no longer sending

Postby bandass » Mon May 13, 2019 5:20 pm

I have spent days and days trying to resolve what has happened why I now have the issue of motion detection email alerts. I have MANY IP2M-841 cameras that have worked fine for the last year except recently in weeks the emails notifications work and some time they do not work.
Nox Vidmate VLC

Jim Smyth
Posts: 3
Joined: Mon Dec 26, 2016 11:23 am

Re: Email alerts no longer sending

Postby Jim Smyth » Sun May 19, 2019 12:15 pm

I have 7 cameras and use Gmail for my motion/pictures. Been working well for a few years now. One camera went down a month ago and the other 6 went down 2 weeks back now. I am currently 1400 miles from home and wont be back there till the fall. I sure hope Amcrest and Google can get there act together. All 7 cameras have motion activated. I occasionally get a few pictures every other day or so, so some are coming through. Just not consistent since I usually get 20-40 a day.

User avatar
James.s
Posts: 113
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
Contact:

Re: Email alerts no longer sending

Postby James.s » Mon May 20, 2019 10:32 am

Jim Smyth wrote:I have 7 cameras and use Gmail for my motion/pictures. Been working well for a few years now. One camera went down a month ago and the other 6 went down 2 weeks back now. I am currently 1400 miles from home and wont be back there till the fall. I sure hope Amcrest and Google can get there act together. All 7 cameras have motion activated. I occasionally get a few pictures every other day or so, so some are coming through. Just not consistent since I usually get 20-40 a day.


Below is the best solution we have found to date, I will quote another user whom has provided this information.

" TXResident » Mon May 06, 2019 2:30 pm

I had the same issue, mine began Friday morning-last email with snapshot received was at 2am. Went two days without receiving emails. I use a Gmail account to receive all my snapshots (server is SMTP PORT 465)I sent in a support email and did not hear back till today. I finally called in yesterday and the support tech remoted into my computer and changed the server and port. He changed it to TLS and set the port to 587. After making that change I am now receiving emails with snapshots. The email from support tech stated that Gmail was having issues with their SMTP port and do not have an ETA when that will be back up and running. Hope this helps "
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

Jim Smyth
Posts: 3
Joined: Mon Dec 26, 2016 11:23 am

Re: Email alerts no longer sending

Postby Jim Smyth » Tue May 21, 2019 2:04 pm

James, I did read that. I assume you have to be able to read/connect directly to the router to be able to do that? I am literally 1400 miles away from my router. Or can all that be accessed through Amcrestview?

User avatar
James.s
Posts: 113
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
Contact:

Re: Email alerts no longer sending

Postby James.s » Tue May 21, 2019 3:24 pm

@confused, @rayleaf,


If you the pop-ups are troubling you do have the option to minimize them as they are quite useful for the customers wanting to ask questions or make sales.

As for the email alerts, I will post something posted in the forum from another user that seems to be the best resolution while we wait on Google to resolve the Gmail issue.

" TXResident » Mon May 06, 2019 2:30 pm
I had the same issue, mine began Friday morning-last email with snapshot received was at 2 am. Went two days without receiving emails. I use a Gmail account to receive all my snapshots (server is SMTP PORT 465)I sent in a support email and did not hear back till today. I finally called in yesterday and the support tech remoted into my computer and changed the server and port. He changed it to TLS and set the port to 587. After making that change I am now receiving emails with snapshots. The email from support tech stated that Gmail was having issues with their SMTP port and do not have an ETA when that will be back up and running. Hope this helps "


If you still need please feel free to email or give us a call and we would be more than happy to assist you?
email ([email protected]) or phone (888-212-7538)
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

Jim Smyth
Posts: 3
Joined: Mon Dec 26, 2016 11:23 am

Re: Email alerts no longer sending

Postby Jim Smyth » Wed May 29, 2019 7:32 am

Its weird, now about every other day a few cameras kick in and send the normal amount of pictures to my email. Very spotty and definitely not resolved but its something. Looks like I will have to wait till October and am back home to plug into to my router to get this fixed permanently.

jfestrada
Posts: 1
Joined: Sat Jun 01, 2019 11:48 am

Re: Email alerts no longer sending

Postby jfestrada » Sat Jun 01, 2019 12:08 pm

I have 5 amcrest cams (IP2M-841) with the same problem to sent emais with Google SMTP when motion is detected, I have tested with the SSL and TLS Authentications both with ports 465 and 587 with the same error "Email Test failed", if I use the iSpy software in Windows I'm able to sent emails to gmail's SMTP with SSL and port 587 with no problem, but having 5 cameras with HD video to detect motion and sent emails is too taxing to the CPU, I think the problem are the Cams software since the connection to SMTP is working with iSpy.

User avatar
James.s
Posts: 113
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
Contact:

Re: Email alerts no longer sending

Postby James.s » Tue Jun 04, 2019 1:09 pm

jfestrada wrote:I have 5 amcrest cams (IP2M-841) with the same problem to sent emais with Google SMTP when motion is detected, I have tested with the SSL and TLS Authentications both with ports 465 and 587 with the same error "Email Test failed", if I use the iSpy software in Windows I'm able to sent emails to gmail's SMTP with SSL and port 587 with no problem, but having 5 cameras with HD video to detect motion and sent emails is too taxing to the CPU, I think the problem are the Cams software since the connection to SMTP is working with iSpy.



Please reach out to us so we can work with you further one on one to resolve the issue you are experiencing with your email notifications.

email ([email protected]) or phone (888-212-7538)
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S


Return to “General Security Chat”

Who is online

Users browsing this forum: No registered users and 0 guests