App will not work in office

[calamc973]

The Smart Home app will not load video when I am in my office. My office wireless is somewhat locked down. What hostnames or IP addresses should I whitelist to enable access to live view and SD card recordings?

[jack7]

I remember seeing this:
https://amcrest.com/forum/amcrest-smart ... -s280.html
Maybe an AD110 expert will comment on whether it's still current.

[GaryOkie]

The IP addresses in that post have changed, and will continue to change regularly, but they do refer to DMS.ZenCamcloud.com which should remain static.

I started the smarthome app for a live view and then listed all the connections from my phone that connected to AWS servers.

Proto| Source IP - > Destination IP : Port
tcp | 192.168.1.197 -> 054.194.244.062 : 5229 (AWS)
tcp | 192.168.1.197 -> 054.209.169.113 : 443 (AWS)
udp | 192.168.1.197 -> 052.052.064.116 : 47350 (AWS)

You should first check if UDP protocol is allowed. (The UDP port is not static)