Cant reset 1080P Pan/Tilt Wireless IP Camera

[Xr4ticrew]

Got this camera about a month ago and have no issues with it until now, we had to get a new router at home for our wifi, after that the camera was not connected of course. I tried to connect thru the app and have tried numerous times already with no success. I finally did a hard reset on the back of the camera and have tried to connect to wifi that way but no luck. When I do the hard reset all I get a flashing green light for about 30 seconds and then a solid red light. I have scanned in the s/n over and over into the app and still cant connect.
Not sure if I am doing something wrong but nothing is working.

From what I have read when I do the hard reset I should get a solid green light and the camera should be back to the factory settings and I should be able to activate the camera as if it was a brand new camera, but that is not happening at all.

can anyone please assist?

Please I am having a meltdown trying to get this thing connected....

[Xr4ticrew]

Finally got the camera to reset.

Now i am locked out of every device we try to view it on, this is so complicated.

[plastic101]

By "locked out" do you mean that you can't log in or you can't find them?

- Can't find them? Use the IP Config tool to verify the IP address. By default it's set for DHCP - so it may have changed. TIP: I set mine to static and configured my router not to assign IP addresses in that range.
- Can't log in using your password? Remember that when you reset the cameras the password was reset to admin.