Setting up email on Amcrest ProHD (IP2M-841)

[syouchnow]

Hi All:

I've been trying to set up email for my ProHD and nothing seems to work. I've tried using Google (yes, I got an application-specific password) and I've tried Comcast. Whatever I do I get the "Email test failed" message. Is there some problem with the camera's software? I've also tried disabling the firewall in my wifi router, no difference. Can anyone help?
Thanks,
Steve Y

[Greg72]

I have "Enable SSL or TLS" box checked
SMTP Server should be smtp.gmail.com
SMTP Port should be 465
enter app specific password without spaces

any of those work?

[syouchnow]

I tried with SSL and then with TLS. Still getting the "Email test failed" message

[bennor]

With Gmail one generally has to disable the Gmail 2 step security feature: https://support.google.com/accounts/ans ... 4203?hl=en

One also has to make sure to use the correct email server name and correct port number for SSL or TLS.

smtp.gmail.com
SSL 465
TLS 587

[syouchnow]

I thought the application-specific password allows logging on even with 2-step verification

[Brien]

Also, in the user name field omit the "@gmail.com"

[syouchnow]

Tried everything, nothing works! Any suggestions?
Thanks

[Melvin]

Hello,
Are you able to access your camera from a computer or phone? When you use gmail, under the settings for gmail, you also have an option to enable 'less secure apps'. Please enable it and try again. If it still fails, go the camera's network settings and change the IP type to DHCP and reboot the camera and try again.

[syouchnow]

Well, the only thing I did was turn off DHCP (it was on), select static, cleared all the addresses, set DHCP on and rebooted the camera. Now it works - thanks to all who helped

[LBLT]

syouchnow had the ONLY solution that would work for me: change DHCP to 'static", clear the IP values to all 0's, save, change to 'DHCP', save and reboot. Once everything comes back up test email successful. Also I turned on gmail's 'allow less secure apps', used port 587 and TLS for smtp.gmail.com.