I just saw a post on Reddit where a malfunctioning AD410 was replaced by Amcrest under RMA. Support working well there.
However, the replacement AD410 had the unacceptable nightvision IR flare glare so he submitted an RMA to have it replaced. The RMA was denied! Reason provided:
Wow, just wow! The situation with this defect is even more dire now that you can't get a replacement under RMA."Please note that we are unable to issue any replacements for this device."
At least Amcrest Support/RMA dept offered to provide him a full refund.
No further information in this reply about when/if this defect will be fixed and updated doorbells will be available from Amcrest/RMA dept. Interesting though, that both Amcrest and Amazon still list it for sale.
@eliamcrest Eli - do you have any updated information on what exactly is the situation and prognosis with this NightVision defect?