Constant Red Light

[gembob]

I recently started having issues viewing my one camera, so took it down to inspect, and seems like no matter what I do the indicator light remains red. I've tried a hard reset, which does nothing, I've unplugged and plugged back in, I've connected to ethernet, I've tried to set up again wirelessly. When I go to my router dashboard it can see that something is connected, but says it receives no data (packets) from the device. Are there any other things I can try? I can't seem to do anything through the desktop program as it doesn't see the camera as being online ever....

[Melvin]

Hi gembob,

Hard wire to router try different port and different Ethernet cable hard reset it, try pinging from the network.

[gembob]

I tried those options with no luck. Hard resetting does nothing, and I'm unable to ping the camera, it's timing out an no response.