push notifications not working on android

Have some questions or having issues with Amcrest View Pro, Post them here for the mods and other users to assist you.
Systemuser
Posts: 19
Joined: Sun Jan 27, 2019 4:12 pm

Re: push notifications not working on android

Postby Systemuser » Thu Jan 31, 2019 4:36 pm

Push notifications stopped working again after an hour on older phone and by next day newer phone.

fil50
Posts: 14
Joined: Thu Jan 24, 2019 1:16 pm

Re: push notifications not working on android

Postby fil50 » Thu Jan 31, 2019 7:57 pm

Systemuser, that's a lot of work to go thru..

No Push Notifications here on the eastern side!!

Let's keep each other updated!!

Day 7 of Bird Box, presented by Amcrest!

Yardstick
Posts: 5
Joined: Wed Dec 26, 2018 2:29 pm

Re: push notifications not working on android

Postby Yardstick » Fri Feb 01, 2019 9:47 am

Notifications are still out for me too. Haven't seen even a hint of them since the 23rd.

The latest e-mail from Amcrest says, "Thank you for providing me the details I have passed the information to the concern team, I will get back to you once I have an update from them." So still no help or solution from them, but I guess they are aware of the problem.

jack7
Posts: 191
Joined: Tue May 29, 2018 7:46 pm

Re: push notifications not working on android

Postby jack7 » Fri Feb 01, 2019 11:30 am

Post no longer relevant.
Last edited by jack7 on Fri Feb 08, 2019 12:25 am, edited 1 time in total.

cschmidtok
Posts: 3
Joined: Sat Nov 03, 2018 12:27 pm

Re: push notifications not working on android

Postby cschmidtok » Sat Feb 02, 2019 7:08 am

From what I can tell there is no solution. This is the response I received from Amcrest support.
Hello,

I'm sorry to inform you that this is an issue we are currently seeing, our team in charge is now working to fix it, once I have the solution I will let you know ASAP,

Thank you for being understandable and have a good day!

I have a different support ticket with them with the same response. Something that is very interesting is they keep asking about where I purchased my camera and the model. This leads me to believe that there could be cameras that have hacked firmware on them. They won't admit this but they won't shed any light with what's really going on.

daren
Posts: 1
Joined: Sun Feb 03, 2019 8:22 pm

Re: push notifications not working on android

Postby daren » Sun Feb 03, 2019 8:27 pm

It's complete crap. They haven't released firmware in 6 month but they say they are working on it? This isn't an Android issue, it's an app issue. If it was an Android issue you would see entries in the Event List which you never received a notification for. I'm getting events saved to storage, but the mobile app isn't registering any events.

People need to stay away from this product. I've bought 2 cameras 3 years ago, and made the mistake of thinking they would have fixed things by now with 3 new 4k camera's and they STILL haven't fixed push notifications.

fil50
Posts: 14
Joined: Thu Jan 24, 2019 1:16 pm

Re: push notifications not working on android

Postby fil50 » Mon Feb 04, 2019 3:06 pm

Daren, exactly!!!!

I have two units, one for my property and one for the office (completely independent of each other).
I never have the office system set for push notifications, the one on my property yes.
SO as an experiment I tried to set the office one for push notifications and guess what same problem.
SO it's not the unit at the property, it's a problem on their end. Why they are going thru the trouble of asking us model numbers and what ever else they ask us for is bull!
They should focus their efforts at resolving the problem!!

fil50
Posts: 14
Joined: Thu Jan 24, 2019 1:16 pm

Re: push notifications not working on android

Postby fil50 » Mon Feb 04, 2019 3:07 pm

And just to be a pain.....

Day 11 of Bird Box, presented by Amcrest!

selmaquuen
Posts: 3
Joined: Mon Feb 04, 2019 3:30 pm

Re: push notifications not working on android

Postby selmaquuen » Mon Feb 04, 2019 3:37 pm

theholyrollers wrote:Well, you saw the last post on this called "push notifications not working on iPhone" and that seems to have been resolved. I'm having the exact same problem on my android. I didn't change any settings and haven't gotten notifications since this afternoon.

Anyone else?

Clean Master Adam4adam Mathway
To enable Flock notifications on Smartphones:
Go to your phone's Settings.
Tap on Apps, scroll down to locate Flock and tap on it.
Under Notifications, ensure that the toggle is set to ON.
Go back to the Apps screen.
Tap the menu button on the top-right and select Special access.
Tap on Optimize battery usage.
To enable or disable push notifications at the Android system level:
On your Android device, tap Apps > Settings > MORE.
Tap Application manager > DOWNLOADED.
Tap on the Arlo app.
Select or clear the check box next to Show notifications to enable or disable push notifications.
Fixing delayed notifications for a particular app
Go to phone Settings, tap on Data Usage.
Select the respective app, make sure "Restrict app background data" feature is turned off.
Last edited by selmaquuen on Wed Feb 06, 2019 12:29 pm, edited 1 time in total.

fil50
Posts: 14
Joined: Thu Jan 24, 2019 1:16 pm

Re: push notifications not working on android

Postby fil50 » Tue Feb 05, 2019 3:05 pm

UPDATE:

Got notifications on my phone around 6am, but for only 2 hours....

The struggle continues.


Return to “Amcrest View Pro”

Who is online

Users browsing this forum: No registered users and 0 guests