Amcrest Forum

Hi gba88,

If the build date of software version is 2017 that may be an older version. Check the latest firmware for your model and update
https://amcrest.com/firmware-subscribe

Hi eclipse, If camera P2P is offline it wont connect from WAN, You better use IP domain/DDNS method to access the camera. Make both camera IP address static and change the HTTP and TCP port numbers dont use same port number for both cams. check this video for port forwarding setup : https://www.yout...

Hi Snakeam,

Which recording option are you using SD card or PC-NVR? , If SD card have you tried downloading from web access instead of surveillance pro.

Hi kx4sam,

Check snapshot is enabled for 2nd camera channel.

Hi mheard,

Change the NVR IP address, recommended not to use NVR default IP make it near the camera IP range and try to add cameras manually.

Hi RickA,

If your camera is working on HTTP , Try updating it to HTTPS thats more secured.
Refer below link on setting up https:
https://support.amcrest.com/hc/en-us/ar ... rest-WebUI

Hi geode ,

Did you try with different power adopter? and also remove the HDD try to do hard reset.

Hi kx4sam, To get an email alerts your DVR must have connected to network. First, navigate to Settings and click Network then Email below it. See SMTP Server: For Gmail type in smtp.gmail.com (Below the instructions, different mailing address variables are be provided.) See Port: Type in 465 (this p...

Hi hennesseystealth,

Try setting via FTP.
Refer below link that might help-

https://www.youtube.com/watch?v=GSzL_y16kM4

Hi meobeou, The reason behind the location service permission is due to a new feature we implemented in the app where users can sync their time zone to the camera using their mobile device for the initial setup. Temporary solution to get this resolved you can disable the permission by going to your ...