Amcrest Forum

We have to understand what causes this error "DHNETSDK returns error" and then troubleshoot. There is not much on the net about DHNETSDK other than the usual nonsense like restarting the PC, installing the drivers etc. Most people do such basic troubleshooting like restarting the PC, check...

So you really haven't been successful in viewing a camera (live or recordings) from outside a network using ASP. Trying to set up using the serial number outside the camera network does not work. I guess it is because the ASP on the PC which I am using to setting up the remote viewing does not know ...

Send the following info to Tech Support to see what they say, so far I can use the Pro on Windows10 with P2P camera serial number setup, but will no longer work with Mac until AmCrest comes up with a patch fix. Send them Version of Windows, CPU 32 or 64 bit, Ram installed, and version of Pro App I ...

Did you try to view any of your cameras from outside your camera network using ASP on any computer running Win7 ? IE and Chrome are working on the same machine outside my camera network So this is not a hardware issue All I am trying to do is view live stream or play back recorded videos of a single...

100+ views but no solution. The R&D team in Houston can read my posts here and I have very clearly explained what the problem is. i.e I want to disable the useless PC Sync feature which will mess up the time and hence the recording schedule if I access the camera from a PC in another time zone. ...

BTW Surveillance PRO is also able to access the recorded videos and lists them.
When I try to playback the videos, I get a message below

"Failed to start playback. DHNETSDK returns error"

No problem playing them using IE or Chrome

I tried using the NTP option anyway. It doesnt help. It looks like when I login to the camera from a PC, the time automatically gets synced to that PC. I know this because I changed the PC time and then logged into the camera using IE. Though I have turned on NTP option the camera gets synced to the...

Yes I have done port forwarding on the router. I used the public IP of the router along with the opened port number when I set up Surveillance PRO. All those bascis are covered. Like I said, I can access the video from outside the network using IE and Chrome but not using Surveillance PRO. Surveilla...

I am able to use Surveillance PRO when I am in the same network as the camera I set up Surveillance PRO from another PC outside the network (outside my home). It is able to get the serial number of the camera and login. But cant get the video. Says failed to get the video. I dont think it is a conne...

Note that once I have pressed the PC Sync button on my home PC from where I set up the camera, the camera always seems to sync to whatever PC that I am logging in as that feature becomes active. I need to disable this useless option. Even if I dont press the PC Sync button on another PC, the camera ...