Search found 33 matches

by Albert
Sat Sep 17, 2016 4:44 pm
Forum: General Security Chat
Topic: cloud service with my nvr
Replies: 1
Views: 309

Re: cloud service with my nvr

Hi there, The QCam do have the FTP feature, if you have a web server with amazon or any other FTP service provider you can get the FTP credentials from them and input into the NVR system. The can be setup in Main Menu > Network > Advanced > FTP Settings > Set We do not offer cloud service for QCam s...
by Albert
Sat Sep 17, 2016 4:27 pm
Forum: IP Cameras
Topic: No Email on detection event
Replies: 3
Views: 423

Re: No Email on detection event

Hi there, Please make sure you have the below settings in place. 1. Setup > Event > Video Detection > Motion Detect > Enabled a. Schedule > All Green b. Detection Area > All selected (Orange color is default); Sensitivity: 80; Threshold: 1 or 2 c. Send Email and Snapshot is enabled 2. Setup > Storag...
by Albert
Sat Sep 17, 2016 4:07 pm
Forum: IP Cameras
Topic: Admin account is locked
Replies: 17
Views: 70085

Re: Admin account is locked

Hi farad_37, Apologies for the inconvenience caused. The user account locked out message is shown when you try to login to the camera for a couple of times with a incorrect password. This is only because you tried adding the camera to a smartphone or other device with incorrect password, and the app...
by Albert
Sat Sep 17, 2016 3:50 pm
Forum: IP Cameras
Topic: 841B Set up won't complete
Replies: 1
Views: 338

Re: 841B Set up won't complete

Hi there, Please try these steps. 1. Press and hold the reset button (green light on the back) for 20 seconds until it turns red. 2. Go to device manager on the app > delete the camera if its already added > Add device > WiFi camera > WiFi Configuration. 3. Scan the QR code > Give a name for the cam...
by Albert
Sat Sep 17, 2016 3:36 pm
Forum: IP Cameras
Topic: Playback the recording of an offline camera.
Replies: 3
Views: 1163

Re: Playback the recording of an offline camera.

Hi, The PC-NVR does not record to the computer as individual files. It does that into an allocated space which is not accessible by the user. So there is no way to get the files recorded by the PC-NVR. If you want to record these as files you have to setup FTP server on the computer or use the third...
by Albert
Fri Jun 17, 2016 2:57 pm
Forum: IP Cameras
Topic: Multiple iPhones
Replies: 20
Views: 20352

Re: Multiple iPhones

Hi there, For the initial setup only you need to use the WiFi Configuration setup method, After then you have to use the 'P2P Setup' under 'Add Connected Device' option. Please make sure that you put your password to the password field while doing the 'P2P Setup' as it's already changed when you did...
by Albert
Sat Jun 04, 2016 4:37 pm
Forum: IP Cameras
Topic: gaps in sd card playback
Replies: 2
Views: 649

Re: gaps in sd card playback

Hi there, Could you confirm if you have enabled the motion detection recording or the full time recording on the camera settings? If it is on full time recording and still you have this issue it would probably due to a network issue. Please make sure the camera is getting sufficient range from your ...
by Albert
Sat Jun 04, 2016 4:27 pm
Forum: General Security Chat
Topic: Chrome On Linux Support
Replies: 1
Views: 359

Re: Chrome On Linux Support

Hi there, Our camera plugins are not compatible with Linux systems yet. But if you have google chrome browser, you can try installing the amcrest web view from the chrome app store and try typing in the camera's IP address to the address bar of the web view app. I am not sure it's gonna work but it'...
by Albert
Sat Jun 04, 2016 4:10 pm
Forum: General Security Chat
Topic: Batch video conversion from .dav to avi
Replies: 5
Views: 1039

Re: Batch video conversion from .dav to avi

Hi there,

I would recommend the 'Total Video Converter' for this. It is a software that I have tested myself and it worked great for me.

Please let me know how it goes.

Thank you
by Albert
Sat Jun 04, 2016 10:07 am
Forum: IP Cameras
Topic: snapshot not being sent via email
Replies: 2
Views: 3052

Re: snapshot not being sent via email

Hi there, Please make sure the below settings are done correctly. 1. Go to Event > Enable Motion detection > Enable Send Email and Snapshot. Also make sure on the schedule setup, all the days of the week has green lines on it. 2. Go to Storage > Schedule > Snapshot Schedule > Make sure all the days ...