Amcrest Forum

Mine is doing the same thing, last week it lost connect, had to factory reset it. And again today I just noticed it's offline again. Think it's time to box up and send back to amazon before my return window expires.

tgfarrell wrote: ↑Tue Jun 16, 2020 8:30 am Has anyone opened a case with support? Do they have that at Amcrest?

Yes I did and after 3 days they wrote back and said to do a factory reset.

Does their servers go down often? Seems a bit excessive now at 24 hours or so. I almost did a factory reset of it, but first reset the modem, router, and figured I would wait until today to check again, and check here. So thanks for replying and letting me know it's them.

Well I can't seem to connect from the app, it's telling me it's offline. Yet I'm watching a live feed of it in Blue Iris. Rebooting it did not help.

Anyone else using this doorbell w/blue iris or other NVR and regularly get green images?

I don't really use the app much, and right now it's telling me my cam is offline, even though I'm watching it with Blue Iris.

Does Amcrest even pay attention here?

Here's some things I would like:

Ability to adjust when the IR lights kick in. I have a problem with mine going off/on all night. I think because of how my front porch is that it messes with the camera.

Location and format/size of the on screen date / time.