Amcrest Forum

I've been living with this doorbell now since about March. In that time I have NOT been able to get the motion detection to work how it should. I have setup my "detection zones." However, My doorbell will constantly report motion of vehicles driving by on the street, which are not in the d...

Any word on all of the servers issues? Everything fixed now - I do not think so? My AD110 is still offline and I have no way of physical access until November. Still hoping that the AD110 will return to online status magically somehow. Amcrest Smart Home Support has been ANYTHING but... zero stars....

Yes, I agree, this is not good and at this point I love Amcrest NVR with cameras but the Doorbell is a 1 star at this point. I opened a support ticket last week to see if I could get more answers/help but nothing. I have sent several follow ups to the Amcrest support team and crickets. I am not hap...

That's good. So strange that since I've had a ticket open with support for over a week they haven't suggested that though. They've only been dismissive and asked for updates if it's resolved. lol. Amcrest support has proven itself to be horrid. Really makes me think twice about spending additional m...

Has anyone's doorbells recovered on their own yet? We're now on day 9 of this outage.. The only thing I receive back on my Amcrest support tickets is "has your issue been resolved?" No, it has not. It's as if support hopes the issue goes away on its own, or I just figure it out myself, whi...

When I called, they said you have to speak with the Smart Home Team, which can only be reached via the form on this page: https://amcrest.com/smarthomesupport. I filed a ticket and am hoping for a callback. That's who I opened a ticket with with my reply above. No ETA. Just stated it's a wide-sprea...

Below is the response I received from support. No mention of any ETA still. This firmware update really messed these up it seems like. :/ "There is an issue occurring with the server from what I understand and it is affecting a majority of our customers who have updated to the latest firmware. ...

I've reached out via social media, messenger, and a support ticket with no response to any of them. I'm growing increasingly agitated and reading through this forum, this does not look to be the first time this service has gone down for multiple days at a time without a peep or explanation from Amcr...

I just checked multiple devices. Motorola Edge Plus on Android app version 3.5. Not working on WIFI or 4G connection. Samsung Galaxy S9, not working on Android app version 3.3.6. Checked my iPad as well and iPhone. Both on app version 3.3.6. All are showing our AD110 as offline.Doorbell Firmware ver...

I have sent messages via social media -no response. Our doorbell went offline a few minutes after 4 PM on Thursday 6/11.