Amcrest Forum

I have motion detection email working with an email account from my personal “domain”. I contacted Amcrest support and was told that they have a problem with yahoo and google and are working on it. They had me test a couple of things with a newly created Yahoo account and it still didn’t send e-mail...

One what Mail you using? What Ver FW are you using and almost always test mail fails even with my working server so I don't know why the test is there.... I’ve tried both google and a yahoo email, with and without two factor authentication. I rebooted the router. I have the latest firmware. I’m not...

I have 3 hard wired Amcrest IP cameras. All 3 stopped sending email 2 days ago when motion was detected. In the setup mode, the email test fails. I’m quite sure that I didn’t change any settings in the camera or router that would cause this. Any ideas?

Thank you both! I don’t use an NVR, just FTP to my web site, but I do use other camera viewers.

I also find that my H265 compression setting reverts to H264 by itself for some unknown reason. Any ideas?

Thanks for the replies. One more question. Aren’t these cameras using bandwidth at all times? If not, how would the 5 second pre record setting under storage, record control work?

I have 3 Amcrest cameras. One is an 8mp POE with 25’ of cable to a switch connected to a router. One is a 2mp wired to a router with 25’ of cable. The third one is 4mp wired to a router with 6’ of cable. I have 100 mbps service. I am using Cat 5e cable. My question is would there be any benefit to r...

My IP8M-2597 has 30fps at 4K and 1080P, something is messed up with your cam, do a factory reset should take care that. I did a factory reset and then attempted to re-enter my previous settings and discovered the problem. By trial and error I determined that in the Camera configuration, if I set th...

There is no option for 30fps in setup - even at 1080P. Also, when I choose H265 compression it reverts back to H264H when I check settings after saving. Any ideas?

Problem resolved. I was contacted by Amcrest today. They accessed my camera remotely. They saw my problem and gave me a “workaround” to avoid the issue. They sent the details to R&D for a fix and/or software update. I’m finally satisfied with their effort.