Amcrest Forum

1 - By design, the camera does connect to the cloud servers so that it's available to be added to a user's account. No video data is transmitted during this step and if the camera is not added to a user's account within 2 hours the connection from the cloud servers is dropped. Nope. The connection ...

Hello - To clarify some of the questions regarding the camera's connection to the cloud. 1 - By design, the camera does connect to the cloud servers so that it's available to be added to a user's account. No video data is transmitted during this step and if the camera is not added to a user's accoun...

Hi all, Just tried this on a recent firmware for the IP2M-841 and did not have issues changing the name. Have you hard reset the camera after applying the firmware update? A hard reset is usually required in order to ensure all features are working optimally. If you didn't hard reset the camera, it'...

Hi Catcam,

Really sorry to hear about this issue, have you tried to contact our RMA department about this? They may be able to assist further. Please contact them at [email protected] so they can further investigate.

Hey everyone, Please find the screenshot below showing where you can modify the number of snapshots received: http://i.imgur.com/oFh0vsP.png http://i.imgur.com/3NzokcT.png This is on firmware version 2.420.AC00.17.R, Build Date: 2017-04-07, which is a new firmware, however this feature also has exis...

Raheel, you are asking users to modify their network, when the PROBLEM IS WITH YOUR APP . I say this based on the fact the camera is perfectly accessible and usable with the browser-based Amcrest Viewer and with third party iOS apps. Why don't you fix the root cause of the problem? Hey narrowfoot, ...

Hey everyone, Giving a quick update, after working with a few users with this problem it seems that the issue is related to users who are utilizing HTTP ports as the port inside the mobile app when connecting to a camera using the IP/Domain method. If you are having this issue, please try forwarding...

Raheel, I concur with narrowfoot in that you should roll back the version on the Apple app store and to check your source control system more carefully. Again, your February 16th version does not allow one to access cameras using a domain name service with a specific port (such as port "5555&q...

Hi everyone, Please send us an email at apps@amcrest.com if you are experiencing a login timed out issue on the new app that was released on February 16th. This app only included a fix for a landscape view issue and no connectivity code was modified (meaning there was no modification of any connecti...

Hi everyone, Just chiming in here, we've already submitted a rolled back version of the app as of last week to Apple, however they have to go through their review process as usual to get this released. We have also submitted an expedited request so we can get this rolled back app live as soon as pos...