Amcrest Forum

New Issue:

I can't turn NOTIFICATION on/off. When I go to the NOTIFICATION screen, it's blank. This issue came with the latest software update.

Woke up this morning an saw my app updated with a new AI function to recognize people in a motion event. The interface also changed. Unfortunately, the app is almost unusable: 1. When I try to play a recorded event, the screen jumps back to the home screen which shows a summary of the event timeline...

The problem persists on two different I phones: I cannot turn on notification using the Iphone App. I can turn off the notifications, but cannot turn them back on. Accessing the cloud from a laptop, there are no issues with turning on/off notifications. I already tried installing and reinstalling th...

Bump:

Still hoping to get an answer on how to resolve this issue

Issue: I cannot turn on notification from the Iphone. I can turn them OFF, but not ON. I can still turn on notification from my laptop. What I have done so far: I removed and re-installed the cloud app on two separate Iphones. I removed and then re-installed all three cameras back on the cloud. I re...

I resolved the issues with the wired cameras. Getting the IP's to make sense was a bit of a bear. The last issue is assigning a working external IP to the cam operating on wireless. This camera is connected to the Asus wireless router with the Actiontec acting as a bridge. Do you have a technical do...

I have been playing with the ports to no avail. The TCP and UDP ports I can change without an issue. The Actiontec doesn't seem to let me change the HTTP port. (see attached screen shot) The camera in question has internal ip of 192.168.1.8. When I try to setup its HTTP port to 8081, the mapping of ...

I am trying to configure Surveillance Pro on a laptop and on one Iphone-6 by assigning a non-internal network IP (this phone is having issues with setting up a p2p connection via scanning the serial number, but works fine if you input an IP). I have four cameras. When I assign each camera a unique D...

Nevermind... I figured it out.

The camera previously stopped working with the cloud. I deleted the camera from the cloud, unplugged the camera, plugged it back in, and then added the camera back using the smartphone app. I can access the camera now from the smartphone app. I use my laptop to access the camera cloud storage. The c...