Search found 113 matches

by James.s
Fri Jun 07, 2019 8:50 am
Forum: IP Cameras
Topic: Cameras turning off and on only at night
Replies: 1
Views: 110

Re: Cameras turning off and on only at night

Todthebod, This sounds directly like a power supply issue. At night the IR lights will need to power on and if the power supply is going bad then it will not be able to supply enough power to the devices to properly function. I would highly suggest reaching out to our email and let the team know the...
by James.s
Fri Jun 07, 2019 8:42 am
Forum: General Security Chat
Topic: Email alerts no longer sending
Replies: 42
Views: 1684

Re: Email alerts no longer sending

haw1144 wrote:stopped sending/receiving email alerts again. my last email was 6/5 11:47am PST.


Please reach out to our support team so we can work with you directly. ([email protected]) or phone (888-212-7538)
by James.s
Thu Jun 06, 2019 1:12 pm
Forum: IP Cameras
Topic: 2MP Sensor Used in 3-5MP Cameras?
Replies: 10
Views: 391

Re: 2MP Sensor Used in 3-5MP Cameras?

The information you have found in the documentation i would assume is the most accurate, unfortunately, the information Melvin provided i have not been able to find as ad Melvin is no longer with Amcrest i am unable to request his sources. The letter at the end of the model number is the color of th...
by James.s
Thu Jun 06, 2019 9:13 am
Forum: IP Cameras
Topic: Beta Test Firmware (841, 721, and HX1) 05/09/2019
Replies: 13
Views: 1653

Re: Beta Test Firmware (841, 721, and HX1) 05/09/2019

Thank you all once again for your help and information all the information we collect here goes directly to the Engineering Team.

Hope you all are doing well! :)
by James.s
Tue Jun 04, 2019 2:17 pm
Forum: IP Cameras
Topic: How to swap cameras on free cloud.............
Replies: 9
Views: 312

Re: How to swap cameras on free cloud.............

Not a problem, if you need any more help please let me know.
by James.s
Tue Jun 04, 2019 1:44 pm
Forum: IP Cameras
Topic: How to swap cameras on free cloud.............
Replies: 9
Views: 312

Re: How to swap cameras on free cloud.............

Fcat, Camera has been removed.
by James.s
Tue Jun 04, 2019 1:24 pm
Forum: IP Cameras
Topic: How to swap cameras on free cloud.............
Replies: 9
Views: 312

Re: How to swap cameras on free cloud.............

If the camera is already on the cloud this will not remove the camera, Can you provide me with your cloud username? However, when connecting your new camera you will want to power it on and off the because what you did find is correct in saying the camera will stop looking for a cloud connection. Ho...
by James.s
Tue Jun 04, 2019 1:13 pm
Forum: IP Cameras
Topic: How to swap cameras on free cloud.............
Replies: 9
Views: 312

Re: How to swap cameras on free cloud.............

Fcat,

Unfortunately, i don't currently have a visual on hand, Could you send a screenshot of the home page with your camera listed.
by James.s
Tue Jun 04, 2019 1:09 pm
Forum: General Security Chat
Topic: Email alerts no longer sending
Replies: 42
Views: 1684

Re: Email alerts no longer sending

I have 5 amcrest cams (IP2M-841) with the same problem to sent emais with Google SMTP when motion is detected, I have tested with the SSL and TLS Authentications both with ports 465 and 587 with the same error "Email Test failed", if I use the iSpy software in Windows I'm able to sent ema...
by James.s
Tue Jun 04, 2019 12:44 pm
Forum: IP Cameras
Topic: AGPS9E8P-AT-96 power supply for 48VDC
Replies: 1
Views: 96

Re: AGPS9E8P-AT-96 power supply for 48VDC

jwgorman,


please reach out to us as we are likely to have another power supply for you.

[email protected]

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