View Pro App Problem: Only 0000-0100 playback is available?

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MBsterhere
Posts: 3
Joined: Mon Mar 06, 2023 1:28 pm

View Pro App Problem: Only 0000-0100 playback is available?

Post by MBsterhere »

Have no clue what is going on with my View Pro settings. I have had my Amcrest set up (NVR4108, 3x IP3M-954E, 3x IP2M-841E, 1x IPM-HX1B, and 1x AD110) for about 6-7 yrs now. All cameras were recording to the Amcrest NVR.

Now, in the past 6 months, I've encountered three problems:
  • The AD110 cannot connect/record to the NVR (getting a "Cannot Find the Network Host" error message even though IP is correct).
  • One of my IP3M-954 is complete dead (hard reset did not work).
  • The Amcrest View Pro App can now only show me recordings from 0000-0100 for the six remaining cameras. When I go into the NVR itself, I can see all 24h is being recorded on all six cameras and playback is fine. How or what is going on with the app that is only making 1 h of 0000-0100 recording available?
Any help specifically for the last issue about recording/playback? TIA!
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Revo2Maxx
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Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by Revo2Maxx »

Hello and welcome to the forum.

Can you show your time line issue in a snapshot of your AVP I have mine show all day for playback ability.

How is your schedule setup for record?
Screenshot_20230306_190044_Amcrest View Pro.jpg
Screenshot_20230306_190044_Amcrest View Pro.jpg (880.93 KiB) Viewed 2033 times
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MBsterhere
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Joined: Mon Mar 06, 2023 1:28 pm

Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by MBsterhere »

Images as requested
Attachments
Timeline Issue where only 0000-0100 is available
Timeline Issue where only 0000-0100 is available
Screenshot_2023-03-06-21-38-12-72_3e071f441a29fa78e1470f530558f37c.jpg (566.58 KiB) Viewed 2032 times
Recording Schedule for same camera
Recording Schedule for same camera
Screenshot_2023-03-06-21-34-34-37_3e071f441a29fa78e1470f530558f37c.jpg (306.3 KiB) Viewed 2032 times
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Revo2Maxx
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Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by Revo2Maxx »

Sorry I should have confirmed this before. If your 4108 is that the older model with the button front or is that the HS with the black front with 3 lines down the right side? That is odd, I have not seen that but if I remember right there was something about this issue about 2 or 3 years back.. I will look over some of my units that I have. However I don't seem to have any so far that is only showing 1 hour of playback. At first I thought maybe it was on a day that only had an hour of time in the Schedule. So this is all playback of any day and without adding in the 1 hour of time in search?

Sorry have to ask question that might seem silly but don't know if I don't ask.. I will keep looking.
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MBsterhere
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Joined: Mon Mar 06, 2023 1:28 pm

Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by MBsterhere »

It's the older model with buttons in the front. This issue only started recently. It's been working fine for almost seven years, i.e., can access more than 24 h of recording on the phone app with no problem, until now. I haven't even updated the NVR firmware so nothing I've done changed anything.
scottneufeld
Posts: 1
Joined: Mon Mar 13, 2023 1:54 pm

Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by scottneufeld »

I am having the same issue. Only the first hour of the last 6 days of playback is available on the View Pro App but at the local NVR 24/7 is available for the last 6 days. I have had this system setup for more than 5 years and have changed nothing.
BarryJ
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Joined: Mon Mar 13, 2023 9:35 pm

Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by BarryJ »

I am also having the same issue.
I have been using the Amcrest View Pro for over 5 years. Nothing has changed on my system. But now I can only see playback for 0000-0100 on my Android phone.

I am able to see all playback using the Amcrest Surveillance Pro app on my PC.

Did you roll out an update that has broken the playback feature.

How do we fix this?

Thanks

Barry
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Revo2Maxx
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Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by Revo2Maxx »

I don't know here is from 2 different nvr different cameras on the nvrs that I record full time. I did the 4108 with stock time bar and 4116 both E-HS models 4116 expanded time to 5 hours stretching the bar pinch or push. I would make a ticket.
Screenshot_20230314_011824_Amcrest View Pro.jpg
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Screenshot_20230314_012326_Amcrest View Pro.jpg
Screenshot_20230314_012326_Amcrest View Pro.jpg (1.2 MiB) Viewed 1988 times
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Scorpio07
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Joined: Thu Mar 30, 2023 2:48 pm

Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by Scorpio07 »

My app is doing the same, running on android. Just started a few weeks ago. Reinstall does not work. I have had this system since 2018. All recordings are on the NVR.I attached a screen shot of the issue and my app version. This is frustrating, must be something in the new versions of the app. I have 14 days or recordings on the NVR and can see everything that is recorded. I record continuously, I can only see midnight to 1 am on the app for every day.
Attachments
Screenshot_20230330_155208_Amcrest View Pro.jpg
Screenshot_20230330_155208_Amcrest View Pro.jpg (46.59 KiB) Viewed 1919 times
Screenshot_20230330_155233_Amcrest View Pro.jpg
Screenshot_20230330_155233_Amcrest View Pro.jpg (113.32 KiB) Viewed 1919 times
nautcasprt6
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Joined: Tue Apr 04, 2023 11:24 am

Re: View Pro App Problem: Only 0000-0100 playback is available?

Post by nautcasprt6 »

And here I thought this was something on my end only. As OP said, this looks like something new. My issues started about a month ago. This has to be an app setting. I am able to playback both locally and from a PC using a web browser. Only if I try and use the View Pro app does this fail. Either it shows no recordings or I get about 30-60min of play back. Reinstalling the app does not help and formatting the NVR HDD did not help either.

Amcrest support, any input on this?????
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