Surveillance Pro exports black videos...

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gsucci
Posts: 8
Joined: Tue Oct 13, 2020 10:42 am

Surveillance Pro exports black videos...

Post by gsucci »

Hello,

I am exporting a few seconds of video, as MP4, and the files come out black, and there is no video information, see screen shot:
Snag_1eda2ba.png
Snag_1eda2ba.png (22.41 KiB) Viewed 5310 times
Surv.Pro version 1.14.1

I used to be able to export MP4 fine...

Thank you
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longedge
Site Admin
Posts: 536
Joined: Fri Mar 31, 2017 9:34 am

Re: Surveillance Pro exports black videos...

Post by longedge »

My suggestion would be to avoid using ASP as an 'intermediary' and use the web interface of your device if you are not using a direct connection.
My AMCREST Cameras:-
2 x IP3M-941B firmware V2.620.00AC00.3.R, Build Date: 2019-12-18
1 x IP2M-841B firmware V2.420.AC00.18.R, Build Date: 2019-08-03
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