NVR no longer records or logs motion after firmware upgrade

[grtwatkins]

I recently purchased an NV2116-HS NVR and successfully set it up to record continuously but log and highlight motion in the timeline on several Reolink RLC-420-5MP cameras and an SV3C B01POE-3MPL-A (which I wasn't planning on installing, but I was just using for testing while I bought the other cameras). Everything was working great as designed.

I noticed that the shipped firmware was several years out of date so I upgraded to the latest version currently on the Amcrest downloads page. Ever since the upgrade, the Reolink cameras no longer trigger motion detection at all. When I open the settings screen to select the motion detection region, I am limited to only the red detection region, and the options menu where you select the different color regions and their individual sensitivity and threshold levels are not there. The single SV3C brand camera still has this menu and the motion detection works completely normally on this camera. Both camera types are using Onvif and operating on PoE through a PoE switch.

I triple checked the recording and alarm settings and schedules, tried defaulting all the NVR settings, as well as doing a full factory reset on the NVR and all the cameras. I upgraded all the cameras to their latest firmware and nothing seems to have helped. The fact that the motion detection worked normally in a previous (much older) NVR firmware version makes me feel that there must be something more going on than just incompatible brands.

Any help is greatly appreciated!

[Revo2Maxx]

Hello and Welcome to the Forum

Sadly I will have to do some testing as I am not sure about the motion settings on the NVR.. I Own one and have the last FW that I know was able to be installed so I will have to check my 2116-HS see if there is a new FW and seeing I have all my Cameras setup to Full time Record I will have to check my non Amcrest and non Dahua cameras to see if motion works on them.. Most of my IP I have setup on that NVR are Amcrest and Dahua beside a couple off brand so I will have to setup some Motion testing and move some cameras around because of off brand cameras are in an area that gets little motion. I guess I could make my Son and Dogs go back there and make it work that way lol...

I am going to guess that there is a Motion issue with the Reolink cameras because they are a different type of camera and the Motion link for them are largely built into the camera matrix.. This would then talk with the Reolink NVR as a dual matrix system for motion..

[scdaze03]

I installed a 16 channel Amcrest system with a 4 tb harddrive. The system appears to work good except I can't get playback to work on the phone app.

I do see that I have 730 gb of free space of 4tb so something has recorded. No playback on Amcrest surveillance pro software or in the amcrest view live app.

I simply expect more out of a $800 system. Anyone else running into this kind of issue?

NV4116E-HS NVR

I have all 16 cameras set to record 24-7.

[Revo2Maxx]

@scdaze03 Hello and Welcome to the Forum...

Sorry your having some issues... Sadly it is hard at times without a good connection to play back from any device outside your network...

ASP you have to make sure that you pick the right device for playback. If you pick only the Camera then you will only get what is from the Camera MSD if it even has one... I personally don't like ASP because it keeps changing my Times and gets all things all wacked out.. SO I do use ASP for one camera for testing and that is ASH21 Smarthome camera.. However all my smart home devices are all offtime from my NVR's

So when you setup your system to play on your Phone you have to pick Main or Extra from the phone. If your system is only recording on Main Encoding without recording the Sub when you go to playback if it is on Extra on your phone you will not be able to see the playback without changing over to Main... However keep in mind that if there is an issue and it wants to change over to extra for view or playback because of connection issues if there are non setup it won't work... Alot of times people will try and save space and not setup Sub Stream recordings and then can't access from outside the network...

Also P2P is much better and easier to setup then trying to Port Forward your system...

[csxdog]

I have the NV4108E-HS. Just upgraded to V4.000 and have the same issue. I think you mentioned that you did it, but for others out there, make sure you do a factory reset after a firmware upgrade. I saw new settings after doing this, like sensitivity adjustments for non Amcrest cameras.
Funny thing, my one Amcrest camera records only sometimes now.. If I walk in front of it, nothing.. If a swarm of bugs comes, it records... I think I need a call to tech support before I send this thing back.
Did you ever find a solution?

Thanks!

[csxdog]

I called tech support, they were less than helpful. We went over my settings and adjusted the Amcrest camera thresholds. We did get it working okay. When asked about the ONVIF cameras, she replied that they don't support non-Amcrest cameras. I tried downgrading the firmware, it failed.. I guess I'll be calling support again to get a downgrade file. This is really annoying, I hate vendor lock!

[Revo2Maxx]

Not sure if your trying to DG from 2020 fw to an older then 2018 FW but if that is the cases then the FW has been locked because new FW is JS old fw is not same format and may damage the unit if yo go back..

From what I hear I think they are working on trying to get something so people can go back however that would have to be after another FW update to unlock the ability to go back if they do make such an ability in the future...

About Cameras outside Amcrest Don't miss understand unless it was a LOCKED type unit that works only with Amcrest hardware like my DVR's from them are.. ONVIF you can use outside cameras for NVR... I think what they may have meant is they Don't support setting up out side Amcrest cameras not that the NVR don't support them.. If you look in the settings there are different connection types... I would say best thing is to do 2 things to start out..

1st if you want to make sure your camera and NVR can work go to your camera Web UI make sure you know your password.. Log in , Goto the Network, Onvif, and turn off Auth...
2nd Then go to the NVR, Main Menu, Camera, Click on Search for Devices, Find the IP that the camera is on it will say what it iwill connect in port wise.. Then click add it will bring up and put in the Password even though you turn off Auth I would put in the password so when you turn back on Auth it will be already going and won't be wondering why you lost connection..

[uhsa]

I have a 4108-HS with the same issue. I have 2 cameras. One is Onvif. ZERO motion detection on that one. Amcrest support sucks - and I don't mean to say this out of frustration. I mean first I was told - "buy amcrest camera" and when I said but it used to work before the update - after 4 days of zero reply - i was told "that's strange, hmm" as an answer!

I understand the need for some companies to lock down software so people have their arm twisted to buy only their cameras but the only reason i got this NVR was reading that it supports onvif. I don't want fancy features. Basic motion detection - but all it does is gives me live camera. I wish I could return the NVR - i am better off deploying one on my home server. (Now this is a rant out of frustration!!!)

[Revo2Maxx]

OK well from aspect from Support and I am not from Amcrest nor do I work for them..

My Question is have you done a Factory Reset on the NVR? I am starting to wonder if people are having issues because after doing a FW update some of the old FW is mixed in with the New.. I know this because after I did one my self of a different unit I did a Config Backup and kept the backup. I then did a Factory reset on the machine and after setting it up for as it said the first time.. I did another Config Backup and in the first run compared to the second run there was many more lines of code in the first backup..

Looking at my Doorbell when I did the FW update 2 weeks ago before it was pulled from the servers.. I did a Reset sadly it didn't take however I didn't do a Config backup before first time reset and 2 reboots and I say it didn't take because I did a Backup and thought at first that the Reset was ok, However a week later did a Reset yet again and this time after setting up there was over 2000 lines more in first Back up then the second and that was what confirmed my First Reset didn't take..

While from what I hear it is hard to understand the UI if coming from the Normal UI of the machine.. I would look under something that says Auto Maintain or Default in the settings area for the machine and see if you can find a Factory Default if you can't I would take out the Screws and look to see if your Model has the Reset Switch.. IF it does I would do a Factory Reset over the switch wither way I think the 2 codes are fighting and once the old is flushed out I think your system will have your system back to the way expected...

About the Staff I am not sure, I am only guessing that with the Issues in the World today the staff isn't in full force and Normal Support passing on info to Higher Tech might take longer Also most don't work on the weekends so it could be that there was XYZ issues before yours and passing it off to Higher Support is taking longer then expected.. I can tell you that even before this whole issue of the world today I had one of mine in Tier 2 Support for almost a week before I had someone contact me and I was about to Send a Forget it Email when I was contacted...

[ExTechjunkie]

ugh. same here. if I'd seen this coming I never would have upgraded.

NV4116-HS
8 onvif cameras
2 amcrest cameras

before NVR firmware upgrade, all 10 detected and recorded motion on the NVR

after NVR firmware upgrade, only the 2 amcrest cameras detect and record motion

motion detection on the onvif cameras is verified working and configured properly using the manufacturers PC NVR software.

it seems the new Amcrest NVR firmware simply ignores the onvif cameras motion signal now

rotten way to try to get us to buy only amcrest cameras!