Status Offline

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
allintuit
Posts: 2
Joined: Wed Feb 17, 2016 9:52 am

Status Offline

Postby allintuit » Wed Feb 17, 2016 9:58 am

Trying to link up my smartphone via the Lite App that I installed so I can remote view. I scanned the QR code but it says it's unable to connect. Looked in the P2P and it says status offline. Made sure ethernet is connected to my modem. All other devices are working fine with my home internet.. laptop and cell phone.. both my wired connection and wifi are fine. Why isn't my DVR connecting to internet?

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: Status Offline

Postby Melvin » Thu Feb 18, 2016 1:16 pm

Hello allintuit,
Are you able to manage the DVR settings from a monitor? Please try the steps below if you can.
1) Go to Settings > Network > TCP IP and check the box that says DHCP.
2) Save the settings are then reboot the DVR
3) Check if the P2p status is online.
4) Add the camera to the app again with QR code.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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allintuit
Posts: 2
Joined: Wed Feb 17, 2016 9:52 am

Re: Status Offline

Postby allintuit » Fri Feb 19, 2016 9:59 am

I have already tried that. I spent 2 hours on the phone with tech support. We tried everything he could think of. At the end he said I needed to return my equipment because it was faulty. I just feel like there is something he missed. He was very difficult to understand, with a thick accent.

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: Status Offline

Postby Melvin » Fri Feb 19, 2016 1:35 pm

Hello allintuit,
Sorry about that. Even if the P2p is offline there is an other way around with port forwarding. We would really like to help you with that. Have you tried setting up port forwarding?
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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