snapshot not being sent via email

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thomas
Posts: 1
Joined: Sun May 29, 2016 10:43 pm

snapshot not being sent via email

Postby thomas » Sun May 29, 2016 10:58 pm

i set up snapshots to be sent during detection events but i get only text.
i have attachments selected on email tab.
i also have snapshot selected under motion detect tab.
not sure why it wont send a snapshot with the email.
any help would be appreciated.

Mildew
Posts: 47
Joined: Tue May 31, 2016 8:03 am

Re: snapshot not being sent via email

Postby Mildew » Tue May 31, 2016 8:43 am

Which camera do you have and if it's a camera that takes a micro SD card, do you have a card in the camera?

Albert
Site Admin
Posts: 33
Joined: Wed Jan 20, 2016 9:55 am

Re: snapshot not being sent via email

Postby Albert » Sat Jun 04, 2016 10:07 am

Hi there,

Please make sure the below settings are done correctly.

1. Go to Event > Enable Motion detection > Enable Send Email and Snapshot. Also make sure on the schedule setup, all the days of the week has green lines on it.
2. Go to Storage > Schedule > Snapshot Schedule > Make sure all the days of the week has yellow lines (for motion detection).
3. Go to Network > SMTP(Email) > Make sure Attachment is enabled.

Thank you,
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