setup change by itself (solve)

[jmleteck]

i did it many time but it always reset by itself.here what i do
go to setup,camera,video ,overlay,time and there i enable it and i save,
then the time appear on my screen,but the day after when i look to the live screen,the time is no more there .then i do again the same pattern to get the time in the screen.
nobody have an idee why it reset by itself.

[Melvin]

Hello,
Have you added your camera in Amcrest Cloud? If so the settings for the cloud will overwrite the camera settings automatically and I think this is what is happening in your case. You can set up the required settings with the Cloud and it should stay that way always.

[jmleteck]

i took a look at the cloud and there is no such place to set the time overlay?
do you have a hint for me..

[Melvin]

Hello,
I apologize the cloud does not have any setting for Overlay. Other settings like flip and Video Quality is there though. Not sure why the overlay does not stay. We will do some testing and escalate it to R&D team asap. We apologize for the inconvenience its causing.

[jmleteck]

i find a solution somewhere here on this forum.in fact i remove completely my cam on the cloud.and now the time is always on screen

[petholla]

Hi,

I have the same issue. I set time overlay but it disappears after a while, I guess because of the cloud config sync explained above. Can you please keep us updated when the fix is expected or if there is any workaround other than removing the camera from the cloud that service I'd still like to use for cloud recording, etc.

Thanks,
Peter

[lubowsky]

I'm glad I searched in the forum for this because I thought I was going crazy. I keep setting up the overlay with the date and time and then it just disappears within a day or two. It's a really nice feature, so hopefully this will get fixed soon.

[mastoo]

Several months later, and me the new camera owner finds this must have never gotten fixed by Amcrest. Nice camera but how about fixing this?

[smokethisgt]

i find a solution somewhere here on this forum.in fact i remove completely my cam on the cloud.and now the time is always on screen

I'm having this same issue but I do use the cloud. @jmlteck's response above isn't a "solution" for the cloud users... If this is indeed the case, why not add the overlay to the cloud based software? Amcrest, where are we at for this?