Remote access login failure

[PeterGibbons]

I have 4 Foscam cameras that I access remotely via port forwarding on my Verizon Actiontec router.
On the router, for the internal (192.168.x.x) IP address I forward the HTTPS port as both TCP/UDP port for each camera (each camera with a unique port).
I'm then able to connect to each camera over https:\\<router IP>:<unique port per camera> and it works fine externally.

On the Amcrest, not so much.
I port forwarding configured the same as the Foscams. It connects to the camera remotely, presents me with the normal login credential dialogue but when I log in I get a pop-up stating "Authorize failed, Please login again!". I've tried different accounts with different passwords (including under 6 characters). I've tried different browsers (IE, Firefox, Chrome (the Amcrest View app)).

If I log in locally to https:\\192.168.x.x:<https port>, it works.

Any help would be greatly appreciated.

[Melvin]

Hello,
With the Amcrest IP camera, you should also forward the https,TCP and UDP ports. You can access it externaly with the address https://ip:httpsport but the TCP port must be open for this.Lggin to the camera and go to Set up > Network > Connection and you can find all the camera port numbers there.

[PeterGibbons]

Melvin,
Thank you for the quick reply and info again.

I'm now forwarding the 5 digit TCP and UDP ports as well as the HTTPS port. I still get "Authorize failed, Please login again!" when logging in externally and it still works when logging in internally.

I forwarded the RTSP port for fun as well but it didn't help.

Still appreciate the suggestions though.

[Melvin]

Hello,
Have you verified that the TCP and HTTPS ports are open? You can do so by going to www.canyouseeme.org from the local computer where the camera is located.

[PeterGibbons]

I get a Success message.
Maybe a factory reset will help here too. I'll try it and report back.

Thanks again for the help.

[PeterGibbons]

Factory reset didn't help.

[johncall]

I am going to throw something out that may sound crazy... Are you trying to log in with the default "admin" account? I cannot log into my camera with any account other than "admin" even though I created another administrative account that has the same privileges. I have the 721S.

[PeterGibbons]

I tried using the Admin account just now. Same error.
Thanks for the suggestion though.

It must be something about my environment. I don't see other people having the problem. I have several cameras and DVRs. All work externally with pretty simple port forwarding but perhaps since I have so many devices, I've reached some capacity challenge. It's a shame. This camera seems pretty nice for the price. Not blaming the camera. It just may not work in my situation.

[johnnyv]

I am getting the same error ever since I installed the latest firmware. I can log in from my home network, and I can access the camera from the app, but I cannot log in from a remote PC. All the proper ports are open and forwarded.

[Melvin]

Hello,
If this is after a firmware update, you need to remove and reinstall the plugin for the device. The below link explains the process. After removing the plugin , please clear the browser cache as well.
https://amcrest.zendesk.com/hc/en-us/ar ... 0P-HD-CVI-