New Camera - Serial Number starts with Z10

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lastrunk
Posts: 1
Joined: Tue Mar 28, 2023 10:14 am

New Camera - Serial Number starts with Z10

Post by lastrunk »

I have several AMCREST cameras, but with serial numbers that begin with AMC. All these cameras are working fine. I just purchased a new camera, but the serial number begins with Z10 and will not install using View Pro software. What must I do to install this model? The sticker on the camera reads it is model A8H42, but the box reads ASH42-B, as the model number.
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Revo2Maxx
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Joined: Sat Jun 15, 2019 3:05 pm

Re: New Camera - Serial Number starts with Z10

Post by Revo2Maxx »

Hello and Welcome to the Forum..

That is a Smart Home camera and you will need to use the Smart Home App to install it (Setup) once you setup with that app it then can be added to the AVP and ASP or a NVR.

Anything thing with ASH or DB in the name is a Smart Home product. Should be something on the box that explains or the Manual telling what app you need for setting up..

Maybe we will get 1 app to run both at some point. For now Smart Home app for ASH products and AVP for normal security cameras for setup..
Here to help the best I can.
Be Safe
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