motion detection - email alert not working

[swampfox]

Just installed the IP2M-841 camera and proceeded to "attempt" to set up email notification of motion detection. Email test worked fine and I received the test email, but when the camera detects motion I never receive any emails. It appears to me that the setup schedule never is really saved during configuration. I say this because every time I go back into the setup screen for the scheduling, it does not have my previous setup listed. Any suggestions? If I cant get this to work soon I will return this camera since this is the only function I really need it for.

[JimSchuuz]

If you are setting the schedule and it does not appear to be saving, try to use a different web browser. I have found that sometimes the form submission scripts (which is what saving those settings are using) don't work correctly with certain browsers.

Also, sometimes power-cycling the camera is necessary when the configuration web pages don't respond as expected.

[Dunlapjc]

I am having the exact same problem. One thing that did work is clicking the add snapshot checkbox.
Being new to the camera I wasn't sure if it was attaching a video clip that was somehow being blocked or flagged as spam? (nothing in my spam folder though).

I'm using a Gmail account/address

[Oendaril]

Was playing with this feature this morning, and it appears there doesn't seem to be a way to trigger email of video like I assumed it could do too. I believe it only supports sending a snapshot image to your email, which requires you to check send email and then snapshot. Gmail will accept videos since my last IP camera had that feature too, kinda bummed I can't find a way to get this to work here.

[Melvin]

Hello,
Currently the camera only supports uploading images via email. For this, you need to check the attachment option in email settings and also enable the 'Send Email' option under ' Video Detection'.

[blazer380]

I no longer receive email notifications of motion alerts. It used to work before. I updated to the latest firmware, but still doesn't work. I've also check snapshot as well, but that didn't work either.

[Melvin]

Did you check to see if the test email still goes through? Make sure the video detection is enabled and 'Send Email' option under video detection is enabled.

[jondoe]

Same issue, I configure both ( video as well as picture ) but nothing received.

Only email Test works fine ( I use google ).

I observed schedule setting I configured are not saved or not showing when I open. Same as above poster JimSchuuz.

Pls help!

P.S Is it possible to request log verbosity increment ? the camera log shown nothing , we want to see what is the actual error messages generated so that we can DIY from our end. Just like in linux /var/log/syslog captures in many routers and Axis IP camera.

[jondoe]

It's working now!

I went into schedule config and change and save several times and also power cycled the device.

I repeat ...It's working now !

[Balnacra]

For the email alerts to work (assuming your device passes the email test and you can get a detection indication in the Alarm status window), not only must the detection schedule be defined, but also the storage/snapshot schedule must be defined consistent with the detection schedule. The two schedules need to work together.