iOS app works fine everywhere but on home WIFI

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newmanr
Posts: 3
Joined: Fri Jul 08, 2016 8:13 am

iOS app works fine everywhere but on home WIFI

Post by newmanr »

Hi,

As per the title my iOS app works fine everywhere but when on my home WIFI network. The strange thing is the Motion detection notifications are still working to the phone but the Live view is not working.

Any ideas?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: iOS app works fine everywhere but on home WIFI

Post by Melvin »

Hello newmanr,

Did you add the camera on your phone using the P2P method or IP/Domain? P2P method should work from anywhere no matter wifi or cellular network. If the issue is only from your home network and its added with P2P method it could be some kind of routing issue.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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newmanr
Posts: 3
Joined: Fri Jul 08, 2016 8:13 am

Re: iOS app works fine everywhere but on home WIFI

Post by newmanr »

Hi Melvin,

Yes i set it up via P2P. What routing issue do you mean. I think i have the ports forwarded correctly as it works fine via the web browser.

Regards

Ross
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: iOS app works fine everywhere but on home WIFI

Post by Melvin »

Hello newmanr ,

If you added via P2p port forwarding should not be an issue. I mean some how the phone app is unable to connect the p2p server from home wifi. As a workaround, you can add the device a second time with local ipaddress and TCP port. Name that device differently and use it when connected to home wifi.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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