Help! Can't access cams outside of router/firewall after cam firmware upgrade!

[dtcamcrest]

I upgraded the firmware of my 4 Amcrest cameras to the most recent 2017 ones, and now I can't access their video outside my home anymore - but I can still access the settings. Nothing changed on my router. What should I do next?

My setup:
I have a IP2M-841W, IP4M-1025E, IP-721W, IPM-HX1W

I have them set up with static IPs inside my router/firewall - 192.168.1.70-74

In my router, I have Port Forwarding set such that Port 18708 goes to 192.168.1.70:80, and Port 18703 goes to 192.168.1.70:37777, 18718 goes to .71:80, 18713 goes to .71:3777, etc.

Things were going great. I was able to access my cameras via web UI, iOS app, and Amcrest Surveillance Pro windows app inside and outside the home.

Of course then I decided to increase security by upgrading to the latest 2017 firmwares for all 4 of them.

Here's where it gets weird:
-Inside the firewall/router - everything works great.
-Outside the firewall/router:
1. Accessing via Web works.
2. Accessing via Port 18708 allows me to change the settings of the camera, but not view the video! For any of my 4 cameras! ARRGHGHGHGH!

Any idea what changed in the firmware that broke my set up?

Screenshots here:

CanAccess.jpg (94.09 KiB) Viewed 3103 times

CanConfigure.jpg (86.47 KiB) Viewed 3103 times

NoVideo.jpg (84.89 KiB) Viewed 3103 times

[marvinpandroid]

I have the same issue. I have five IP2M-841 units. Two of those have been upgraded to the latest firmware, 2.420.AC00.17.R, and those units are no longer accessible outside of my home network. Internal access works just fine.

I used my firewall to trace packets and I don't see anything that is being dropped, so I really don't know where to look next. All of the cameras are configured with their original port settings, and I use the firewall to translate specific external ports to the cameras I'm trying to connect with.

[Melvin]

Hi marvinpandroid,

Did you add the cameras using serial number or IP/DDNS?.
Could you please give us a call back to our support line 8882127538(8:00 AM - 7:30 PM CST Monday - Friday & 9:00 AM - 5:30 PM CST On Weekends).

[scuzy]

was there any resolution to this issue? i'm having the same issue with port forwarding.

[emanresu1]

No fix for this. Same exact thing happened to my cameras after firmware upgrade. Amcrest support just tells people to reset their cameras. I am going to return my two cameras. Amcrest has garbage support.

Here's my thread on the same exact issue.
https://amcrest.com/forum/viewtopic.php?t=2951

[Melvin]

Hello emanresu1 ,

Sorry to hear about the issue. After firmware update we do recommend a hard reset of the cameras. Are you facing issues via the P2P method or IP/DDNS?

[emanresu1]

Hello emanresu1 ,
Sorry to hear about the issue. After firmware update we do recommend a hard reset of the cameras. Are you facing issues via the P2P method or IP/DDNS?

Facing IP/DDNS issues only with the Amcrest android app. I can access my Amcrest cameras remotely using other 3rd party android IP camera apps. I can receive push notification motion detection alerts to my Amcrest android app. What I can't do is see a video stream using the Amcrest android app.

My IP/DDNS configuration is working as it should because I can access the Amcrest cameras externally and configure them as if I was on the local network they are on.

The reason I find the hard reset option not a good solution is due to the fact that I spent lots of time configuring these cameras. A hard reset wipes all that work away.

[scuzy]

i figure out how to work around this. The amcrest app on ios doesn't work. Use iDMSS app on ios and it works fine. I also use DMSS for mac and it works fine as well. Pretty bad app there amcrest even though the app seems like a rebadage idmss from dahua. There should be a DMSS app from dahua for android as well.

[lmm]

i recommend always downloading the firmware manually and not doing auto update.

this way you can revert back to a working version.

and once i have cameras working like i want i wont do an upgrade. amcrest upgrades are not reliable.