Could not connect to camera, fixed by power cycle

[davelasker]

I have a Amcrest IP2M-841 ProHD that was installed 2 weeks ago. It connects via WiFi. It was working fine up until today.

Today I was unable to connect to the camera, either through the web interface, iOS apps, or the IP Config tool. The status light on the camera was solid green. IP Config could see the camera, but when I double clicked the entry for it, I got an error message to the effect that "network or port do not match", with buttons saying "Change" or "Cancel". Sorry but I do not have the exact text of the error message. I cancelled without attempting to change.

I power cycled the camera, which corrected the problem. However, after the power cycle, the time overlay I had added to the configuration had disappeared. All other config changes I made were still there. The camera was recording fine during the time period when I was unable to connect to it.

Any idea what would cause this problem to occur? If it happens again, is there anything I can do to help diagnose the problem prior to power-cycling the camera?

[Melvin]

Hello davelasker,

Not sure what must have caused the issue. If the camera is wireless, make sure that the IP address for the camera is static under set up > Network > TCP IP > Wireless adapter.

For the settings changing after reboot, it might be an issue if you have the camera added to the Cloud.

[Jordan77]

The only setting I have changing now that I removed the cameras from amcrest cloud is the automatic reboot option. It will reset to no reboot no matter what I set it to.