These cameras sit behind firewalls with nonroutable ip addresses, so the only way the Amcrest cloud server and phone apps can communicate with them is when responding to requests from a camera, like the way a Web browser works. When idle, the cameras constantly ping the cloud server with zero length data packets to let the cloud know they are alive and to check for config changes, updates, or live streaming requests etc. Normally, unless you're live streaming, it shouldn't consume much bandwith.
Like others have mentioned, if you're not using the Amcrest cloud it would be nice to be able to disable this.
Constant External IP Requests
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- Posts: 6
- Joined: Wed Sep 21, 2016 10:56 am
Re: Constant External IP Requests
Can someone from Amcrest give a possible answer to this security related request?
Firmware update to give the ability to completely disable Amcrest Cloud requests. *Aka remove all external requests coming from camera(s)
Firmware update to give the ability to completely disable Amcrest Cloud requests. *Aka remove all external requests coming from camera(s)
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- Posts: 6
- Joined: Wed Sep 21, 2016 10:56 am
Re: Constant External IP Requests
Anyone from Amcrest???
This should be a simple request, add a option to disable ALL external access requests.
If we want firmware we'll click the button to check, if we don't have your cloud access configured the cameras should not be trying to "phone home".
This should be a simple request, add a option to disable ALL external access requests.
If we want firmware we'll click the button to check, if we don't have your cloud access configured the cameras should not be trying to "phone home".
Re: Constant External IP Requests
Hello trinitron79,
We will pass this on to our developers for review and future updates.Thank you for the suggestion.
We will pass this on to our developers for review and future updates.Thank you for the suggestion.
Re: Constant External IP Requests
Has the firmware been fixed by your developers yet? I have one Amcrest ip2m-841 camera and in the market for more. The issue I have is the constant request to config.amcrestcloud.com when i'm not even using that function. I can tell you that this issue is making look at other manufacturers.
Edit: before you say to upgrade to the latest firmware. I'm running, 2.520.AC00.18.R, Build Date: 2017-06-29, which seems to be the latest one (as of the time of this post).
Edit: before you say to upgrade to the latest firmware. I'm running, 2.520.AC00.18.R, Build Date: 2017-06-29, which seems to be the latest one (as of the time of this post).
Re: Constant External IP Requests
Can someone post a copy (screenshot) of their log?
Re: Constant External IP Requests
No screenshot but here is a recent part of the calls back to config.amcrest.com. You can figure out how may times it calls home based upon the timing.
Code: Select all
Time Type Domain Client
11/13/2017 10:31:44 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:31:33 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:31:23 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:31:13 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:31:03 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:30:53 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:30:43 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:30:33 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:30:22 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:30:12 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:30:02 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:29:52 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:29:42 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:29:32 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:29:21 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:29:11 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:29:01 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:28:51 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:28:41 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:28:31 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:28:21 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:28:10 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:28:00 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:27:50 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:27:40 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:27:30 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:27:20 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:27:09 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:26:59 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:26:49 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
11/13/2017 10:26:39 IPv4 config.amcrestcloud.com Amcrest_IP2M-841
Re: Constant External IP Requests
Is this from your router? Thanks
Re: Constant External IP Requests
The log is from my pi-hole. Just in case you don't know what it is: https://pi-hole.net/
Re: Constant External IP Requests
Thanks. My cameras don't appear to be doing it.