camera goes offline constantly

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
Winechick
Posts: 1
Joined: Wed Nov 29, 2017 10:20 pm

Re: camera goes offline constantly

Postby Winechick » Wed Nov 29, 2017 10:27 pm

Has anyone found a solution for this? I have 3 WiFi bullet camera that drop connection daily. When they drop, they are still connected to my router. I have a gb connection so I know it’s not the speed and the cameras are over 70% connected to my router. They come right back up if I reboot, but this happens every day. Please help.

MRolfey
Posts: 1
Joined: Sat Dec 02, 2017 1:11 am

Re: camera goes offline constantly

Postby MRolfey » Sat Dec 02, 2017 10:21 am

I just want to add another person that is complaining about this same problem. It is not a wifi issue. Tech support from India keeps telling me this. Isn't this the reason we bought these cameras was to be able to view them when needed? Hey Amcrest, there are plenty of other cameras we can purchase. I won't lie. I like the way the cameras run (when they do). But, if they don't run then whats the point of having them? Will someone from Amcrest actually post something that is useful? Multiple people are having this issue of the cameras not connecting on the smart phone app Amcrest View Pro. I do think its funny that every time the app turns on that it specifically says, "Simple, RELIABLE, Secure." HA

venney
Posts: 10
Joined: Tue Nov 28, 2017 3:16 am

Re: camera goes offline constantly

Postby venney » Mon Dec 04, 2017 10:28 pm

You can try the following troubleshooting techniques to solve problem:

Move your camera closer to your router.

Even if your camera is not too far from your router, there may be different materials (walls,
floors, metal, concrete, plaster) that can block the WiFi signal. Minimize the number of
physical obstructions between the camera and router.

Check for interference from other WiFi networks.

Check for interference from common household electronics
You may have insufficient bandwidth at home. This could be because you are using a lower
tier broadband plan

Check for a firmware update.

Hope this help you.

traxem
Posts: 3
Joined: Wed Dec 07, 2016 3:52 pm

Re: camera goes offline constantly

Postby traxem » Sat Dec 30, 2017 12:31 pm

This is probably the most unhelpful "solution". Basically, what you're saying is that the camera's problem might be related to being too close, too far, too high, too low to the router or near too many thing that are too close, too far, too high, too low and thus causing interference. Even as OP posts that his camera is a few feet away from his router. Why even post an answer if you have no clue what you're saying?

BigBob
Posts: 1
Joined: Wed Jan 03, 2018 2:45 am

Re: camera goes offline constantly

Postby BigBob » Wed Jan 03, 2018 3:05 am

Plus one for this problem. I have a 3rd party PTZ camera that works fine on the system with a cable and works fine on wi-fi when you type the ip address straight into a browser but when you connect the camera to the HVR via wi-fi the connection and thus image is very intermittent (but still does connect) and basically unusable.

Crestcamcustomer
Posts: 2
Joined: Mon Oct 29, 2018 12:03 am

Re: camera goes offline constantly

Postby Crestcamcustomer » Mon Oct 29, 2018 12:08 am

Same issue even with hardwire. The dvr keeps recording and I still get motion push notifications. The app has a streaming issue. Seems to me like it might require static IP method. I use QR code and manual for setup.

I am also a system admin hobbyist. I'm almost sure it's the app, my home network is covered.

I've also pinged it from multiple devices on multiple networks, Verizon, straight talk, local wifi, cafe wifi and Sprint. When this thing stops streaming it's out!

We need a fix!

tkanderso
Posts: 1
Joined: Thu Nov 15, 2018 7:07 pm

Re: camera goes offline constantly

Postby tkanderso » Thu Nov 15, 2018 9:42 pm

Looks like a continual problem. I have an IP3m-941 that continually disconnects/reconnects. No firmware since 7/2017. Reset, rebooted, reconfigured to a lower resolution to no avail. I am running an Asus 3100 main router with 3 Asus 68U's in a mesh network. Signal is strong throughout the house... and beyond. Have to believe this is a firmware issue. I do know after talking with Amcrest support the 941's also do not support Asus's smart connect functionality. They will just not connect. Several opportunities for Amcrest to deliver a firmware update. Otherwise i move on to another brand.

jack7
Posts: 253
Joined: Tue May 29, 2018 7:46 pm

Re: camera goes offline constantly

Postby jack7 » Tue Nov 20, 2018 5:31 pm

tkanderso wrote:Looks like a continual problem. I have an IP3m-941 that continually disconnects/reconnects. No firmware since 7/2017. Reset, rebooted, reconfigured to a lower resolution to no avail. I am running an Asus 3100 main router with 3 Asus 68U's in a mesh network. Signal is strong throughout the house... and beyond. Have to believe this is a firmware issue. I do know after talking with Amcrest support the 941's also do not support Asus's smart connect functionality. They will just not connect. Several opportunities for Amcrest to deliver a firmware update. Otherwise i move on to another brand.

If you haven't done it, you could turn off Asus smart connect to see if that fixes it. I think you would have a long wait for camera firmware to support Asus smart connect.
If possible, installing a camera ethernet cable would probably fix your wifi problems.

mupimohan
Posts: 90
Joined: Thu Jan 24, 2019 6:52 pm

Re: camera goes offline constantly

Postby mupimohan » Thu Jan 24, 2019 11:14 pm

I have the IP3M-941B and I also see this issue. i.e constantly going blank. I thought it is their server problem but after looking at this thread, I wondering if it is a camera problem?

kkaresz
Posts: 1
Joined: Wed Jul 17, 2019 2:48 am

Re: camera goes offline constantly

Postby kkaresz » Wed Jul 17, 2019 2:56 am

Hi,

I had (have) the same issue, my camera is connected to WiFi and I can check the live stream through the Amcrest View Pro app, but after a minute or so (even less, I believe) it drops the stream saying "network not available" - after refreshing the stream it comes back, and then goes offline again.

I found a solution to MY problem, though: I just set up MAC filtering a few days ago in my router so the camera could only be available in the local network, and not from the Internet. I believe this caused the problem for me. I switched off the MAC address filtering in my router setup, and now the stream is continuous, doesn't go offline at all. I need to find another solution to restrict access to my camera, but for now at least this works.

So to add to the currently suggested solution proposals, I'd say you should check your router settings and look for MAC address filters and/or firewall rules that would prevent the camera to go to the internet.

Also, Amcrest staff, could you please look into this? I find it unacceptable that my camera HAS TO be available through the internet in order to see live stream of my baby room when I'm home.

Thank you.


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